By Mail or Phone:
Institute for Healthcare Improvement
20 University Road, 7th Floor
Cambridge, MA 02138 USA
Phone: (617) 301-4800
Toll-Free: (866) 787-0831
Fax: (617) 301-4848
Monday through Friday: 8:30 AM to 5:00 PM Eastern Time
Please indicate the topic of your inquiry in the "Subject" line of your email.
Your question is important to us. Our goal is to respond to inquiries within two business days. The more specific you are about your question or request, the better IHI Customer Service is able to respond to or direct your question to the appropriate person. Some responses, however, may take longer than two business days, depending on the nature of the question and the availability of IHI team members or content experts to respond.