​Person-Centered Care is a featured track at the 2019 IHI National Forum​.

Person- and Family-Centered Care

​Our goal: Usher in a new era of partnerships between clinicians and individuals where the values, needs, and preferences of the individual are honored; the best evidence is applied; and the shared goal is optimal functional health and quality of life. More >>

In the Spotlight

How to Make Every Day “What Matters to You?” Day
In an IHI Blog post, Susan Edgman-Levitan shares the personal experience that led to the groundbreaking idea of asking patients, “What matters to you?” She also shares how to counter skepticism among clinicians about putting “What Matters” into practice.

False Hope Can Cause Harm: Focus on Healing
Clinicians are often concerned that speaking frankly with patients who have terminal illnesses robs them of hope. But creating false hope can contribute to overtreatment and clinician burnout. In this blog post, IHI Senior Fellow Len Berry describes the approach he recommends when a cure is not possible.

Toolkit for Clinicians Guides End-of-Life Care Conversations
A new toolkit helps clinicians initiate and navigate end-of-life care conversations with patients and families over time. Organized around case studies of four patients with diverse backgrounds and experiences who are dealing with different stages of illness, the toolkit provides model scripts and plenty of pointers. Join us for the related IHI Virtual Expedition that begins July 16: Conversation Ready: Engaging Patients in Advance Care Planning.

Why We Should Talk More about Death (and How to Get Started)
Dr. Atul Gawande, advisor to The Conversation Project, discusses the practice of asking his patients a very simple question: “What does a good day look like?” This blog post explores the value of having meaningful conversations with patients about their end-of-life wishes and presents various tools and resources. 

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