Person-Centered Care at IHI National Forum

December 10-13, 2017
Orlando, FL

Person-Centered Care is a featured topic at the 2017 National Forum, with topic-related sessions offered in a special track.

Person- and Family-Centered Care

Our goal: Usher in a new era of partnerships between clinicians and individuals where the values, needs, and preferences of the individual are honored; the best evidence is applied; and the shared goal is optimal functional health and quality of life. More >>

In the Spotlight

Measuring Quality from the Patient Perspective
A new NEJM Catalyst article, co-authored by IHI’s Dr. Kedar Mate, proposes measuring quality from the patient’s perspective using the Personalized Perfect Care (PPC) Bundle. “The PPC Bundle combines several distinct measures into one and is scored as ‘all-or-none,’” the authors explain, with the patient’s care being counted as complete only if all quality measures for which he or she is eligible are met.

The Age‐Friendly Health System Imperative
This Journal of the American Geriatrics Society article gives an overview of how five early-adopter US health systems — participating in IHI’s Creating Age-Friendly Health Systems initiative — are testing prototype models for age-friendly care using continuous improvement efforts to streamline and enhance new approaches to provide better care for older adults.

When Patients and Families Feel Like Hostages to Health Care
A power imbalance often still exists in the patient-provider relationship, particularly when high-stakes health decisions have to be made. This Mayo Clinic Proceedings article explores this dynamic, likening it to “hostage bargaining syndrome” — that is, the patient behaves as if negotiating for their health from a position of fear and confusion. The authors assert that clinicians must “mindfully pursue shared decision making by helping patients trust that it is safe to communicate their concerns and priorities.”

Reliably Respecting Patients’ End-of-Life Care Wishes
How can health care providers and organizations reliably receive, record, and ultimately respect patients’ wishes for end-of-life care? This article presents five core principles to guide organizations in developing more reliable systems for end-of-life care that aligns with what matters most to patients. To learn how to implement these principles, join IHI’s virtual program, Conversation Ready: Understanding and Respecting Patients End-of-Life Wishes.

A Provider's Perspective on Her Own Patient Care Experience
In this IHI Blog post, Dr. Rana Awdish, a critical care physician, talks about how her own near-death experience changed how she thinks about medicine, and how empathy may prevent burnout. Dr. Awdish is a keynote speaker at the IHI National Forum on December 10-13 in Orlando.


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