Person- and Family-Centered Care

Our goal: Usher in a new era of partnerships between clinicians and individuals where the values, needs, and preferences of the individual are honored; the best evidence is applied; and the shared goal is optimal functional health and quality of life. More >>

In the Spotlight

Patient-Centered Care Is Not Enough
This Fierce Healthcare article presents highlights from IHI CEO Derek Feeley’s IHI National Forum keynote, in which he advocated for health care providers to create a true partnership that makes the patient a member of the care team. Feeley said, “This next step in the evolution of patient care would allow patients to be part of the team when they choose to be or, in some cases, even lead the team.”

What Health Care Leaders Need to Know about Patient-Centered Co-Design
Patient-centered co-design engages patients in identifying problems with the care experience and then creating solutions together to improve the quality of care. How does co-design benefit clinicians as well as patients? In this blog post and short video clip, IHI CEO Derek Feeley explains.

Using Always Events to Improve Repeat Medication Prescribing
A recent BMJ Open Quality article describes how one general practice in Scotland implemented the Always Events concept to improve the patient experience and make the repeat medication prescribing process more efficient for both patients and staff. Always Events are aspects of the patient experience that are so important to patients and families that health care providers must aim to perform them consistently and reliably for every patient, every time.

How to Prevent Patients from Bearing the Burden of “Flow Failures”
Failing to achieve hospital-wide patient flow — the right care, in the right place, at the right time — puts patients at risk for suboptimal care and potential harm. Yet, while many understand the problem, they often lack the comprehensive strategies to address it. The new IHI White Paper, Achieving Hospital-wide Patient Flow, provides an in-depth examination of a systems view of patient flow and presents high-leverage strategies and interventions to achieve hospital-wide patient flow.

3 Ways to Amplify Patient Voices Right Now
Partnering with patients to transform health care is not happening fast enough. So what can we do to change that? IHI faculty Gail Nielsen shares simple, low-cost ways people around the world amplify patients’ voices in the delivery of care.

first last

View More Programs >>