Improvement Capability

​​Our goal: Build practical improvement capability based on the science of improvement into every organization, health care executive, and professional, while driving innovation to dramatically improve performance at all levels of the health care system. More >>

In the Spotlight

How to Overcome Resistance to Change
An IHI-authored Harvard Business Review article describes three mindshifts for overcoming resistance to change and provides an example of one health system that used this approach to overcome resistance to employing a surgical safety checklist. Learn more about the IHI Psychology of Change Framework behind this approach.

Integrate Conflict into Your Joy Work
IHI CEO Derek Feeley shares some actions that teams can make to promote some healthy conflict to identify ways for organizations to improve and increase joy in work.

Building Provider Capacity to Improve Maternal and Neonatal Care
This IHI Blog post describes how QI techniques helped Nigerian providers overcome staff shortages and gaps in training.

How to Mass Customize Personalized Care
A unique approach to segmentation may be the key to providing personalized care for thousands of people at a time. In an IHI interview, Chief Transformation Officer Helen Bevan addresses the challenge of providing personalized care for individuals (scaling down) while also improving care or health for a large population (scaling up).       


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