Education

​​​​​​​At IHI we teach organizations that if you want to get results, stay competitive, and provide your customers with the best possible experience, you need to build your capability to improve your work every day. You need to engage staff at all levels, from leadership to middle management to the point-of-service, creating motivation and turning commitment into action.

Within an organization, different groups of personnel will require different levels of improvement knowledge and skill. The following are IHI’s core improvement capability programs that are designed to help you elevate your ability to improve, and eventually allow you to scale up positive changes in complex systems.
 

IHI Open School

The IHI Open School provides you with essential training and tools in an online, educational community. Eight improvement capability courses are available.
  • Level: Novice to Beginner*
  • Format: Online, asynchronous courses that take 1-2 hours
  • Who should attend: Students, residents, faculty, and professionals
  • Cost: Free for students and faculty; nominal fee for professionals; organizational memberships available.
 

The Science of Improvement

IHI’s introduction to the science of improvement provides you with a framework for organizing and implementing improvement projects as well as enhancing your understanding of improvement theories, concepts, methods, and tools.
  • Level: Novice to Beginner*
  • Format: One to 2-day in-person workshop
  • Who should attend: Beginners to improvement concepts, methods, and tools
  • Cost: Please email Caitlin Littlefield at clittlefield@ihi.org to learn more about pricing options for this workshop.
 

Improvement Science in Action

Learn the fundamentals of improvement in the context of team-based improvement projects. This program provides practical application of improvement science designed for people and teams new to improvement who are actively involved in, or about to be, designing and executing on improvement projects.
  • Level: Novice to Competent*
  • Format: Four month experiential program with a preparatory webinar, a three-day in-person workshop and three follow-up webinars. Requires an improvement project.
  • Who should attend: Improvement teams
  • Cost: Please email Caitlin Littlefield at clittlefield@ihi.org​ to learn more about pricing options for this workshop.
 

Improvement Coach Professi​onal Developm​ent Program

If you are an improver who wants to coach and facilitate improvement teams and support the implementation of improvement strategies within your organization, the next step is to become an Improvement Coach.
  • Level: Competent to Proficient*
  • Format: Twelve-week experiential program with a preparatory webinar, two 3-day in-person workshops, three 3-hour virtual workshops in between, and a concluding webinar. Previous team-based improvement experience required. Requires an improvement team with an improvement project to coach.
  • Who should attend: Individuals with improvement experience who wants to coach and facilitate improvement teams.
  • Cost:​ Please email Caitlin Littlefield at clittlefield@ihi.org​ to learn more about pricing options for this workshop.


Improvement Advisor Pr​ofessional Development Program

The Improvement Advisor (IA) program prepares you to become a highly effective leader in helping your organization or system im​plement strategically vital improvement initiatives.
  • Level: Proficient to Expert*
  • Format: Eleven-month experiential program ​with a​ preparatory webinar, three 4-day workshops, and 10 monthly webinars in between. Previous experience leading improvement efforts required. Requires an improvement project that is strategically important to the sponsoring organization.
  • Who should attend: Specialists in improvement and future improvement leaders; individuals/professionals who have or expect to have a major portion of their work focused on improvement.

 

*Improvement Education levels:

Novice: For those with little or no awareness of basic improvement concepts, methods, and tools such as diagramming and understanding simple systems; setting up and running Plan-Do-Study-Act (PDSA) cycles which include prediction, measurement, and learning; displaying and interpreting data over time; and understanding fundamental elements of behavior change.
 
Beginner: You have a documented knowledge of basic improvement concepts, methods, and tools.

Competent: You have a demonstrated ability to apply and teach a broad array of improvement concepts, methods, and tools in daily work.

Proficient: You have a demonstrated ability to apply and teach a broad array of improvement concepts, methods, and tools to design simple improvement projects and help teams achieve results (i.e., improved processes and/or outcomes).

Expert: You have a demonstrated ability to apply and teach a broad array of improvement concepts, methods, and tools to design complex improvement projects, often within complex systems, and help or lead teams to achieve results. You have a recognized ability to provide technical and strategic improvement guidance at an organizational level.
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