| How Does HealthPartners Reduce Health Disparities? | 57462 | | Dr. Beth Averbeck explains HealthPartners’ strategy for reducing ethnic, racial, and socioeconomic disparities in care. | 5/24/2017 5:31:54 PM | Become a change agent with the IHI Open School and learn more about how you can improve the health of your community today Creating Workforce Joy and Well-Being
Begins | STS_ListItem_PublishingPages | | | https://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities | 2402 | 144 | | | | | | 0 | https://www.ihi.org | 5/24/2017 5:31:54 PM | html | False | | aspx | | 16 | 16 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js |
| Noah’s Story: Are You Listening? | 57538 | | Our newest patient story follows the care experience of four-year-old Noah and his mom, Tanya. A surgery, a series of miscommunications, and an early discharge from the hospital contribute to an adverse event that changes the family’s life forever. | 5/26/2017 2:11:10 PM | Learning Objectives: At the end of this activity, you will be able to Recognize the importance of clear communication with patients and their families during a care experience | STS_ListItem_PublishingPages | | | https://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities | 10159 | 391 | | | | | | 0 | https://www.ihi.org | 5/26/2017 2:11:10 PM | html | False | | aspx | | 16 | 16 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js |
| The Crowded Clinic | 57569 | | Patients aren't showing up for their appointments at the community health center. The results? Delays, overcrowding, and mounting frustration for everyone. Can this clinic be saved? | 6/10/2019 3:01:26 PM | Kate Ellis, MD, Family Physician, Charles River Medical Associates; Morana Lasic, MD, Clinical Instructor in Anesthesia, Harvard Medical School and Brigham and Women’s Hospital | STS_ListItem_PublishingPages | | | https://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities | 3869 | 176 | | | | | | 0 | https://www.ihi.org | 6/10/2019 3:01:26 PM | html | False | | aspx | | 16 | 16 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js |
| How Can You Apply Clinical Skills to QI? | 57561 | | MIT senior lecturer and IHI Senior Fellow Steve Spear explains why he thinks seven steps needed to care for patients are essentially the same as those needed to fix systems of care. He also shares common trouble areas and gives an example of a successful improvement. | 5/26/2017 5:23:32 PM | Creating Workforce Joy and Well-Being
Begins September 13, 2023 | Online Course with Coaching
To help reverse the worrying trend of burnout among | STS_ListItem_PublishingPages | | | https://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities | 3285 | 141 | | | | | | 0 | https://www.ihi.org | 5/26/2017 5:23:32 PM | html | False | | aspx | | 16 | 16 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js |
| Emergency Department Flow Game | 57446 | | In this fun, fast-paced group activity, participants learn systems thinking as they move “patients” through an emergency department. The activity focuses on the importance of communication, the identification and understanding of processes, and the reduction of inefficiency (waste). | 9/18/2015 8:41:05 PM | The Emergency Department Flow Game is based on an activity hosted by Northeastern University in Boston, Massachusetts In this fun, fast-paced group activity, participants learn | STS_ListItem_PublishingPages | | | https://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities | 797 | 42 | | | | | | 0 | https://www.ihi.org | 9/18/2015 8:41:05 PM | html | False | | aspx | | 16 | 16 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js |
| Why Do You Need a Back-Up Plan? (Part 4 of 5) | 57503 | | IHI Executive Director Frank Federico discusses why and when to create a back-up plan for a reliable process. | 5/26/2017 1:57:04 PM | How Can You Make Processes Reliable What Is the Goal of Reliable Design Bonus: IHI's Whitepaper on Improving the Reliability of Health Care This is the fourth video in a 5-part | STS_ListItem_PublishingPages | | | https://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities | 685 | 33 | | | | | | 0 | https://www.ihi.org | 5/26/2017 1:57:04 PM | html | False | | aspx | | 16 | 16 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js |
| What Is Reliability? (Part 1 of 5) | 57500 | | IHI Executive Director Frank Federico provides an introduction to reliability, including a definition, some examples, and components of IHI’s proven methodology. | 8/16/2021 2:16:07 PM | How Can You Make Processes Reliable What Is the Goal of Reliable Design Why Do You Need a Back-Up Plan Bonus: IHI's Whitepaper on Improving the Reliability of Health Care | STS_ListItem_PublishingPages | | | https://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities | 2144 | 113 | | | | | | 0 | https://www.ihi.org | 8/16/2021 2:16:07 PM | html | False | | aspx | | 16 | 16 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js |
| What Is the Goal of Reliable Design? (Part 3 of 5) | 57502 | | IHI Executive Director Frank Federico explains the goal behind reliable design — and why capability is just as important as reliability. | 8/16/2021 2:18:20 PM | How Can You Make Processes Reliable Why Do You Need a Back-Up Plan Bonus: IHI's Whitepaper on Improving the Reliability of Health Care Frank Federico, RPh, IHI Executive Director | STS_ListItem_PublishingPages | | | https://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities | 809 | 58 | | | | | | 0 | https://www.ihi.org | 8/16/2021 2:18:20 PM | html | False | | aspx | | 16 | 16 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js |
| How Can Data Drive Reliability? (Part 5 of 5) | 57504 | | IHI Executive Director Frank Federico discusses the role of measurement and the role of leadership in achieving reliable designs. | 5/26/2017 1:57:28 PM | How Can You Make Processes Reliable What Is the Goal of Reliable Design Why Do You Need a Back-Up Plan Bonus: IHI's Whitepaper on Improving the Reliability of Health Care | STS_ListItem_PublishingPages | | | https://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities | 623 | 42 | | | | | | 0 | https://www.ihi.org | 5/26/2017 1:57:28 PM | html | False | | aspx | | 16 | 16 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js |
| How Can You Make Processes Reliable? (Part 2 of 5) | 57501 | | IHI Executive Director Frank Federico discusses steps you can take to make your processes more reliable. | 8/16/2021 2:16:34 PM | What Is the Goal of Reliable Design Why Do You Need a Back-Up Plan Bonus: IHI's Whitepaper on Improving the Reliability of Health Care Frank Federico, RPh, IHI Executive Director | STS_ListItem_PublishingPages | | | https://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities | 858 | 35 | | | | | | 0 | https://www.ihi.org | 8/16/2021 2:16:34 PM | html | False | | aspx | | 16 | 16 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js |
