All | IHI - Institute for Healthcare Improvement

13 items found

Title

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Care Team Member / Patient Continuity: Patient Report

Patient satisfaction with being able to see the member of a care team that they wanted to see today.

Care Team Member / Patient Continuity: Review of Schedule

Number of patients of Provider X that were seen by Provider X divided by the total number of patients of Provider X that have been seen in primary care. Multiply the result by 100.

Daily Demand

Daily number of patient requests for appointments.

Daily Supply

Daily number of patient requests for appointments.

Future Capacity (Primary Care Only)

Percent open slots open and available for booking patients over next four weeks.

Individual Panel Size

Number of unique patients for which a provider is responsible.

Number of New Patient Visits

Total count of new patients seen per month by the clinical team.

Office Visit Cycle Time

Amount of time in minutes that a patient spends at an office visit.

Percentage of No-Show Appointments

Percentage of appointments for which patients did not show.

Percentage of Patients Satisfied with Phone Access

Patient satisfaction with getting through to the clinician's office by telephone.

Percentage of Patients Satisfied with the Wait to Obtain Today’s Appointment

Patient satisfaction with the length of time they waited to obtain today’s appointment.

Percentage of Patients Satisfied with Today's Visit Wait Time

Patient satisfaction with length of time waiting in this office for today's visit.

Third Next Available Appointment

Average length of time in days between the day a patient makes a request for an appointment with a physician and the third available appointment for a new patient physical, routine exam, or return visit exam.