Institute for Healthcare Improvement
Boston, Massachusetts, USA

Reliable processes and systems can reduce defects, increase consistency, and improve patient outcomes — all desirable goals within a health care organization. Creating and sustaining reliable processes to ensure health care quality and patient safety, however, requires thoughtful planning and execution. This checklist of four steps — segmentation, visualization, standardization/simplification, and back-up planning — will help ensure your systems are designed with reliability in mind.​