​The Picker Institute
Camden, Maine, USA

The Always Events® Blueprint for Action describes the case for creating a more person- and family-centered culture through the development and implementation of Always Events, defined as aspects of the patient experience that are so important to patients and families that health care providers should always get them right. The companion Healthcare Solutions Book provides information about specific Always Events that have been developed.

Background
This content was initially created as part of The Picker Institute’s Always Events Program.