Resources

The Value of Teaching Patients to Administer Their Own Care

Anderson AH, Martin LA, Mate KS. The value of teaching patients to administer their own care. Harvard Business Review. June 2, 2017.

Some patients are learning how to administer their own treatments — from pain management, to dialysis, to intravenous antibiotics. This article describes four keys to a successful approach to implementing patient-administered self-care and provides examples of organizations that have established such initiatives, such as Parkland Health and Hospital System’s self-care program for IV antibiotic administration.

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Organizational Trustworthiness in Health Care

The Institute for Healthcare Improvement partnered with the American Board of Internal Medicine Foundation to identify key organizational-level drivers and change ideas that repair, build, and strengthen trust between health care organizations and clinicians, and between health care organizations and the communities they serve. This report describes a theory of how to repair, build, and strengthen trust, presented as a three-step approach with specific change ideas and associated measures for improvement.
Telemedicine: Ensuring Safe, Equitable, Person-Centered Virtual Care

This white paper describes a framework to guide health care organizations in their efforts to provide safe, equitable, person-centered telemedicine. The framework includes six elements to consider: access, privacy, diagnostic accuracy, communication, psychological and emotional safety, and human factors and system design.
100 Million Healthier Lives Engaging People with Lived Experience Tools

This collection of resources, developed as part of the 100 Million Healthier Lives initiative, provides key information and tools to support communities and organizations to authentically engage people with lived experience in co-design and implementation efforts.
WIHI: Women in Action: Paving the Way for Better Care

December 20, 2018 | Whether it’s blowing the whistle on the dangerous levels of lead in drinking water in Flint, Michigan, championing the healing powers of dance and movement in hospitals, or shining a human spotlight on disease outbreaks throughout the world, this special edition of WIHI features a panel of outstanding women who are creatively and effectively reshaping caregiving.
WIHI: Connecting Patient Experience to Culture and Strategic Aims

August 9, 2018 | Most hospitals are understandably preoccupied with patient experience scores. But can those same scores help guide an organization to the aims and values it hopes to achieve?

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What If We Gave Patients the Skills and Knowledge to Care for Themselves?
Long wait times in emergency departments was one of the problems. Giving underinsured or uninsured patients the skills (and the option) to care for themselves turned out to be an innovative solution.
How Can Self-Care Dialysis Improve Outcomes?
Health care providers often talk about the need for patients to be more engaged in their care. Training patients to perform their own dialysis gives them more control over their health and their time, says Dr. Richard Gibney.

IHI Forum 2023
December 10–13, 2023 | Orlando, FL, USA

The IHI Forum is a four-day conference that has been the home of quality improvement (QI) in health care for more than 30 years. Attend this year's conference in Orlando, FL, USA.

Publications

The Value of Teaching Patients to Administer Their Own Care