Signature Healthcare: A Triple Aim Improvement Story

​Signature Healthcare: A Triple Aim Improvement Story. Cambridge, MA: Institute for Healthcare Improvement; October 2015.

As part of its participation in the IHI Triple Aim Community from 2012 to 2014, Signature Healthcare in Brockton, Massachusetts, initiated its Complex Care Clinic, a 12-month pilot program focused on one of its most challenging patient populations — high-risk Managed Medicare elderly patients with complex needs.

By creating a process to manage this patient population, Signature decreased acute admissions by 43 percent, reduced emergency department utilization by 30 percent, and improved patient care by restructuring its primary care practice and connecting these patients with resources readily available throughout the surrounding community.

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