Resources

Personalized Perfect Care

Compton-Phillips A, Dale CR, Mate KS. Personalized perfect care. NEJM Catalyst. September 28, 2017.

The authors propose measuring quality from the patient’s perspective as an expression of his or her personalized health needs. The Personalized Perfect Care Bundle combines several distinct measures into one and is scored as “all-or-none,” with the patient’s care being counted as complete if he or she has met all of the quality measures for which he or she is eligible.

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Organizational Trustworthiness in Health Care

The Institute for Healthcare Improvement partnered with the American Board of Internal Medicine Foundation to identify key organizational-level drivers and change ideas that repair, build, and strengthen trust between health care organizations and clinicians, and between health care organizations and the communities they serve. This report describes a theory of how to repair, build, and strengthen trust, presented as a three-step approach with specific change ideas and associated measures for improvement.
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WIHI: Women in Action: Paving the Way for Better Care

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WIHI: Connecting Patient Experience to Culture and Strategic Aims

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IHI Forum 2023
December 10–13, 2023 | Orlando, FL, USA

The IHI Forum is a four-day conference that has been the home of quality improvement (QI) in health care for more than 30 years. Attend this year's conference in Orlando, FL, USA.

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Personalized Perfect Care