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No Toyota yet, but a start

Berwick D, Kabcenell A, Nolan T. No Toyota yet, but a start. A cadre of providers seeks to transform an inefficient industry—before it’s too late. Modern Healthcare. 2005 Jan 31:18-19.

This five-part article series looks at the Pursuing Perfection program and the health care organizations participating in this multi-year initiative to transform health care. [All five articles in the series are included in this document.]

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Organizational Trustworthiness in Health Care

The Institute for Healthcare Improvement partnered with the American Board of Internal Medicine Foundation to identify key organizational-level drivers and change ideas that repair, build, and strengthen trust between health care organizations and clinicians, and between health care organizations and the communities they serve. This report describes a theory of how to repair, build, and strengthen trust, presented as a three-step approach with specific change ideas and associated measures for improvement.
Getting Serious about Producing Health: The Ten Teams Challenge

In this article, Dr. Don Berwick makes the case that every US hospital and integrated health system with the means to do so should immediately establish and support Ten Teams, focused on 10 social influences on health in the region served by the organization.

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