Resources

Leading Quality Across a System

McGrath P, Shippy AA, Williams DM. Leading quality across a system. Healthcare Executive. 2018 Nov;33(6):66-68.

While the role of the chief quality officer (CQO) in overseeing and aligning quality efforts within and across health care systems is becoming more widespread, the responsibilities vary widely from organization to organization. This article describes five core drivers for effective health care CQOs.

See the accompanying driver diagram (downloadable PDF, below) for more detailed information on the five drivers.

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Additional IHI resources referenced in the article:

IHI's approach to quality improvement is described in the IHI White Paper, Comparing Lean and Quality Improvement
IHI Framework for Improving Joy in Work
Building Improvement Capacity and Capability: A "Dosing" Approach
Chief Quality Officer Professional Development Program

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Leading Quality Across a System

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