Balik B. Leaders' role in patient experience: Hospital leadership must drive efforts to better meet patients’ needs. Healthcare Executive. 2011 Jul/Aug; 26(4):76-78.
This article describes five primary drivers of exceptional inpatient hospital experience that are founded on a commitment to patient- and family-centered care. Critical to success is senior leaders’ ability to continually clarify, articulate, and model the organization’s goals for patient and family experience and why they matter.