Hilton K, Anderson A. How one health system overcame resistance to a surgical checklist. Harvard Business Review. May 20, 2019.
Research and the experiences of some organizations suggest that embracing those who resist change the most — empathizing with them, identifying the sources of their resistance, and helping them see change as positive — is far more effective than resisting them. This article describes three mindshifts for overcoming resistance to change and provides an example of one health system that used this approach to overcome resistance to employing a surgical safety checklist.