Building Improvement Capacity and Capability: A "Dosing" Approach

​Lloyd R. Building improvement capacity and capability. Healthcare Executive. 2018 May;33(3):68-71.

This article describes IHI's "dosing" approach that establishes and deploys targeted levels of improvement knowledge and skills throughout an organization to build improvement capacity and capability. The key point of the approach is that not everyone in the organization needs to have the same depth of knowledge about science of improvement concepts, methods, and tools.

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