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Cockpit Resource Management

Wiener EL, Kanki BG, Helmreich RL
San Diego, California, USA: Harcourt Brace; 1993

This book describes the technique of Cockpit Resource Management, also known as Crew Resource Management, and how it is used by pilots to improve safety. The system, based on communication techniques, can also be adapted to hospital settings.

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Organizational Trustworthiness in Health Care

The Institute for Healthcare Improvement partnered with the American Board of Internal Medicine Foundation to identify key organizational-level drivers and change ideas that repair, build, and strengthen trust between health care organizations and clinicians, and between health care organizations and the communities they serve. This report describes a theory of how to repair, build, and strengthen trust, presented as a three-step approach with specific change ideas and associated measures for improvement.
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