Johnson M, Mather C, Mate K. Better care for complex needs. Healthcare Executive. 2017 May;32(3):66-67.

For individuals with complex health and social needs, high utilization rates (and their associated costs), poor outcomes, and low satisfaction scores indicate that current care systems are not meeting their needs. This article describes five key priorities for health care leaders to consider as their organizations endeavor to improve care for high-need, high-cost individuals.