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• Acute Care Inpatient and Observation Patient Throughput
  Measuring the number of inpatient admissions per week over time will show how changes are affecting overall throughput.
• Adverse Drug Events per 1,000 Doses
  The total number of ADEs identified in a sample of patient records, divided by the total number of medication doses administered to those patients. Multiply the result by 1,000.
• Care Team Development and Staff Satisfaction
  Percent of unit staff who answer, on a 5-point Likert scale to the question, "I am part of an effective work team that continuously strive for excellence even when the conditions are less than optimal."
• Care Team Member / Patient Continuity: Patient Report
  Patient satisfaction with being able to see the member of a care team that they wanted to see today.
• Care Team Member / Patient Continuity: Review of Schedule
  Number of patients of Provider X that were seen by Provider X divided by the total number of patients of Provider X that have been seen in primary care. Multiply the result by 100.
• Codes on Unit per 1,000 Patient Days
  Number of codes on the unit divided by the total number of inpatient days on the unit, multiplied by 1,000.
• Cost per Surgery
  Formula: Dollars allocated to surgical accounting codes per month divided by the number of surgical cases.
• Daily Demand
  Daily number of patient requests for appointments.
• Daily Supply
  Daily number of patient requests for appointments.
• Functional Health Survey–6 (FHS-6) Patient Questionnaires
  Use the Functional Health Survey-6 (FHS-6) patient questionnaires to assess the functional health outcomes (both physical and mental health) of a patient population as part of your organization's Whole System Measures.

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• Ventilator Bundle Compliance
  Compliance with the Ventilator Bundle is defined as the percentage of intensive care patients on mechanical ventilation for whom all four of the elements of the Ventilator Bundle are documented on daily goals sheets and/or elsewhere in the medical record.
• Ventilator-Associated Pneumonia (VAP) Rate per 1,000 Ventilator Days
  Ventilator-associated pneumonia (VAP) is defined as pneumonia in a patient intubated and ventilated at the time of or within 48 hours before the onset of the event. (There is no minimum period of time that the ventilator must be in place in order for the pneumonia to be considered ventilator-associated.) The VAP rate is defined as the number of ventilator-associated pneumonias per 1,000 ventilator days

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• Acute Care Inpatient and Observation Patient Throughput
  Measuring the number of inpatient admissions per week over time will show how changes are affecting overall throughput.
• Hospital Flow Measurement Guide
  A measurement framework for measuring hospital flow/throughput across the system.
• Measures for Operational and Clinical Improvement in the Emergency Department
  These measures were developed as part of IHI's Learning and Innovation Community on Operational and Clinical Improvement in the Emergency Department and are useful for teams improving operational flow in the Emergency Department.

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• Adverse Drug Events per 1,000 Doses
  The total number of ADEs identified in a sample of patient records, divided by the total number of medication doses administered to those patients. Multiply the result by 1,000.
• High-Alert Adverse Drug Events per 1,000 Doses
  The total number of ADEs related to a specific high-alert drug or class identified in a sample of patient records, divided by the total number of doses of the high-alert drug or class administered to those patients. Multiply the result by 1,000.
• Measures: Prevent Adverse Drug Events (Medication Reconciliation)
  Care teams should measure each of the evidence-based interventions for preventing adverse drug events using medication reconciliation recommended in the How-to Guide: Prevent Adverse Drug Events (Medication Reconciliation).

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• Care Team Member / Patient Continuity: Patient Report
  Patient satisfaction with being able to see the member of a care team that they wanted to see today.
• Care Team Member / Patient Continuity: Review of Schedule
  Number of patients of Provider X that were seen by Provider X divided by the total number of patients of Provider X that have been seen in primary care. Multiply the result by 100.
• Daily Demand
  Daily number of patient requests for appointments.

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• Measures: Deploy Rapid Response Teams
  Care teams should measure key components of deploying Rapid Response Teams recommended in the How-to Guide: Deploy Rapid Response Teams.
• Utilization of the Rapid Response Team
  This measures tracks the number of calls to a Rapid Response Team per 1,000 discharges.

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• Outcome Measures for Spread
  Outcome measures for spread assess whether the improvements being spread are having a positive impact on the performance of the system.
• Rate of Spread
  Rate of spread measures assess the extent to which a particular process change is being spread from the local level to the targeted sites.

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• Cost per Surgery
  Formula: Dollars allocated to surgical accounting codes per month divided by the number of surgical cases.
• Measures to Prevent Healthcare-Associated Infections
  It is important to track three types of measures when you are working to reduce healthcare-associated infections (HAIs).
• Number of Days Between Surgical Site Infections (SSIs)
  Infections acquired post-operatively by a surgical patient at the surgical site.