Percentage of No-Show Appointments

Improving Primary Care Access

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Definition

Percentage of appointments for which patients did not show.

 
Formula: Total number of no-show appointments divided by the total number of appointment slots. Multiply the result by 100.

 

Goal
Average 50 percent reduction across all providers.

 
Data Collection Plan
On the last day of the month, review that month’s schedule for each provider. Count the total number of appointment slots (denominator). Then count the number of no-show appointments (numerator).

 

Sample Graph

 

Graph_PercentageofNo-ShowAppointments.gif

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  • Recalibrate the System by Working Down the Backlog
    Backlog consists of appointments on the future schedule that have been put off due to lack of space on the schedule to do this work sooner; working down the backlog recalibrates the system to improve access.
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