Resources

Care Team Development and Staff Satisfaction

Improving Medical/Surgical Care

Definition
Number of unit staff completing the survey divided by the number of staff who answered as “top box” on a 5-point Likert scale, multiplied by 100 to get percentage.

Goal

The goal is 95 percent of unit staff who give a "top box" rating.

Data Collection Plan

Sample should include all staff assigned to the unit and physicians who admit most of their patients to that unit. Survey should be completed and data collected on a semi-annual basis.

Sample Graph

Transforming Care at the Bedside How-to Guide: Developing Front-Line Nursing Managers to Lead Innovation and Improvement
This How-to Guide describes the innovative changes that hospitals tested and implemented to develop the talent and competencies of their front-line nurse managers on the TCAB units, and features two case studies that illustrate implementation.
Transforming Care at the Bedside How-to Guide: Engaging Front-Line Staff in Innovation and Quality Improvement
This How-to Guide describes three improvement strategies for building improvement capability and engaging front-line staff in innovation on medical and surgical units; specifies practical changes that can be tested; and provides tips, tools, resources, and case studies of hospitals that have implemented many of the changes.
Transforming Care at the Bedside How-to Guide: Increasing Nurses' Time in Direct Patient Care
This How-to Guide describes three improvement strategies to increase nurses' time in direct patient care; specifies practical changes that can be tested; and provides tips, tools, resources, and case studies of hospitals that have implemented many of the changes.
Transforming Care at the Bedside How-to Guide: Optimizing Communication and Teamwork
This How-to Guide describes innovative changes that hospitals tested and implemented to improve the work environment for their medical-surgical unit staff, including strategic applications of improved communication techniques across multiple disciplines, and two case studies demonstrating implementation of these changes.

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Organizational Trustworthiness in Health Care

The Institute for Healthcare Improvement partnered with the American Board of Internal Medicine Foundation to identify key organizational-level drivers and change ideas that repair, build, and strengthen trust between health care organizations and clinicians, and between health care organizations and the communities they serve. This report describes a theory of how to repair, build, and strengthen trust, presented as a three-step approach with specific change ideas and associated measures for improvement.

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Measures

Care Team Development and Staff Satisfaction