Safe and Reliable Care on Medical/Surgical Units

Care for moderately sick patients who are hospitalized is safe, reliable, effective and equitable.

A culture of safety is an atmosphere of mutual trust in which all staff members can talk freely about safety problems and how to solve them, without fear of blame or punishment. This culture is essential to improving patient safety in medical-surgical units. A reliable health care system is one that is designed to ensure that every patient consistently receives evidence-based, effective care every time he or she needs it. In a reliable health care system, there is no variation in the kind or quality of care due to the time or place of care, or because of geography, gender, ethnicity, or socioeconomic status. Learn more about changes you can implement to develop a culture of safety and a reliable care system on your medical-surgical unit.
As part of its Transforming Care at the Bedside (TCAB) initiative and the 5 Million Lives Campaign, IHI has developed How-to Guides that focus on measures, changes, and tools for safe and reliable care.
How-to Guides:

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