Improve Workflow and Remove Waste

Improving Primary Care Access

Improving the flow of work and eliminating waste ensures that the clinical office runs as efficiently and effectively as possible. Some reports estimate that up to 40 percent of clinical office work is redundant or otherwise wasted effort. Examples include staff taking messages and looking for a chart for a repeat phone call requesting a prescription refill, or preparing for an office visit and the patient doesn’t show up for the appointment. This change idea addresses concepts aimed at improving work flow and recognizing and eliminating waste.


Changes for Improvement

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