Special Edition Podcast: Creating a Culture of Continuous Improvement That Outlasts Your Leaders

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December 10, 2019


  • John Toussaint, MD, Catalysis Executive Chairman
  • Aravind Chandrasekaran, PhD, Academic Director MBOE, Fisher College of Business, The Ohio State University

We can all point to leaders who have championed improvement at our organizations, helping to move the dial and motivate many others. But too often organizations see their QI gains stall or, worse, reverse when a leader departs.

Drs. Toussaint and Chandrasekaran have been studying this phenomenon and have identified evidence-based approaches that ensure a culture of improvement lasts beyond the tenure of any senior individual — and can be sustained during times of transition and succession.

This keynote was recorded on December 10, 2019, at IHI’s annual National Forum on Quality Improvement in Health Care in Orlando, Florida. The podcast is approximately one hour and six minutes; we recommend that you have the presentation slides handy for reference as you’re listening. The first person speaking is John Toussaint. “AC” refers to Aravind Chandrasekaran.


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