WIHI: Leaders Never Stop Learning

Date: September 9, 2010


  • Maureen Bisognano, President and CEO, Institute for Healthcare Improvement  

Here's the thing about IHI's new President and CEO, Maureen Bisognano: she has unshakable optimism. And it's not because she wears rose-colored glasses or is looking at a different health care world than the rest of us. No, Maureen’s optimism is fed by her regular contact with some of health care's most reliable sources: patients and families, front-line providers, leaders — all of whom know firsthand where the problems lie and where the opportunities reside. They also share Maureen’s belief, honed by over 25 years’ worth of experience working to improve patient care, that the next barrier is only as formidable as you make it. The questions always need to be, “What new processes can you test?”  “What new skills are needed?” “Who haven’t you included in the discussion?”

Talk to anyone who has met Maureen, and they’ll tell you she is a leader for our times; she’s keenly aware of every vexing and hard-nosed cost and policy issue the US health care system especially is facing, and clearer than ever how IHI and the quality improvement movement can and must provide a path forward.

Opportunity has knocked for health care reform in tandem with quality and patient safety like never before. WIHI host Madge Kaplan has a candid discussion with Maureen about these issues and more.


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