WIHI: Increasing Joy in Work: Notes from a Cardiac ICU Team

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November 7, 2019


  • Jamie Beach, BSN, RN, Quality Data Manager, Frankel Cardiovascular Center, Michigan Medicine
  • Diane Lopez, RN, MSN, Clinical Nursing Director, Michigan Medicine
  • Jessica Perlo, MPH, Director, Institute for Healthcare Improvement

Caregiver burnout is well documented and on the rise. To address some of the underlying issues and improve patient and provider safety, the IHI Framework for Improving Joy in Work presents a set of recommendations. Organizations across the country are testing how to apply the principles with encouraging results.

If you want to learn how one clinical team at Michigan Medicine, spearheaded by Diane Lopez with help from Jamie Beach, has changed what was once a toxic culture in a medical unit, this episode of WIHI is for you.


IHI Joy in Work Tools and Resources:

The IHI Framework for Improving Joy in Work is the North Star for this work. Other key and helpful materials include:

IHI is gearing up for a Results-Oriented Learning Network around Joy in Work that begins in January 2020.

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