WIHI: What We're Learning about Patients with Complex Needs

Date: March 23, 2017


  • Jose Figueroa, MD, MPH, Instructor of Medicine, Harvard Medical School; Associate Physician, Brigham and Women’s Hospital
  • David Labby, MD, PhD, Health Strategy Adviser, Health Share of Oregon
  • Marian Bihrle Johnson, MPH, Director of Innovation, IHI

There’s a lot of attention being paid to developing new models to care for and support patients with multiple, complex health problems. And, for good reason. It’s long been known that individuals with chronic, intertwined health and social issues make frequent use of expensive emergency departments or stay away from health care altogether until things get really bad. The motivation of providers to change this situation is strong. So is their desire to find out how others are addressing the problem, to avoid starting from scratch.

That’s where a newly available online resource comes in called The Playbook: Better Care for People with Complex Needs. Spearheaded by five foundations and developed by IHI, this episode of WIHI orients you to the Playbook’s rich offerings. For more information and context on the podcast, we encourage you to download the resources, chat, and slides offered below.


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