WIHI: Giving Patients and Families the Tools to Be Health Care Improvers

Date: May 17, 2018


  • Amar Shah, Consultant Forensic Psychiatrist & Chief Quality Officer, East London NHS Foundation Trust
  • ​Lindsey Bourne, Director of Education, PFCCpartners
  • Barbara Grey, Director SLaM Partners & Quality Improvement (QI), South London and Maudsley NHS Foundation Trust
  • Sarah Davenport, Service User Consultant, South London and Maudsley NHS Foundation Trust
  • ​Gabrielle Richards, Head of Inclusion, Recovery, Occupational Therapy, and Allied Health Professionals, South London and Maudsley NHS Foundation Trust​

Patients and families are playing a greater role in health care quality improvement. Over the last decade participation has grown to include serving on Patient and Family Advisory Committees, or PFACs; regularly meeting with hospital board safety and quality committees; joining co-design and co-production initiatives; and speaking or leading sessions at QI conferences.

On the May 17 episode of WIHI, we discussed getting improvement basics into the hands of patients and their families with East London NHS Foundation Trust, South London and Maudsley Trust, and PFCCpartners. With the additional knowledge and resources, "service users" are able to deepen their involvement in improvement projects, develop new skills, and, in some cases, take greater control of their  health and lives.


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