Virtual Learning Hour Special Series: Preparing for a Surge of Hospitalized Patients with COVID-19

​April 3, 2020


  • Donald M. Berwick, MD, MPP, FRCP, President Emeritus and Senior Fellow, Institute for Healthcare Improvement (IHI)
  • Derek Feeley, President and CEO, IHI
  • Mark Jarrett, MD, MBA, Chief Quality Officer, Northwell Health (formerly North Shore–Long Island Jewish Health System)
  • Moderated by: Madge Kaplan, Director of Communications, IHI

By all accounts and predictions, April is expected to usher in a peak need for hospital care in the US because of COVID-19. Health care systems in especially major metropolitan areas have been busy preparing for this “surge” even as they are already stretched thin.

Apart from tapping predictive analytics and other trend analyses, health systems have been turning to a huge body of knowledge bubbling up from countries and hospitals across the globe at various stages of dealing with the pandemic.

Don Berwick and Derek Feeley discuss early lessons from health systems readying themselves and their communities for dramatic increases in hospitalized patients with COVID-19.

Dr. Mark Jarrett from Northwell Health, a major health care system in the New York City region, the current epicenter of the US outbreak, shares their experiences:

  • Recent history of emergency preparedness
  • COVID-19 planning across 23 hospitals and 800 outpatient sites
  • Engagement with diverse populations
  • Caring for non-COVID-19 patients
  • Mobilization of the workforce

Listeners also have the opportunity to share their questions, struggles, and bright spots they are seeing in this unprecedented time.

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