Frank Federico, RPh, Vice President, IHI, led the patient safety work in Qatar with Hamad Medical Center. He works in the areas of patient safety, the application of reliability principles in health care, and capability development for leaders and middle managers. He is faculty for the IHI Patient Safety Executive Development Program and co-chaired a number of patient safety Collaboratives. Prior to joining IHI, Mr. Federico was the Program Director of the Office Practice Evaluation Program and a Loss Prevention/Patient Safety Specialist at Risk Management Foundation of the Harvard Affiliated Institutions, and Director of Pharmacy at Children's Hospital, Boston. He has authored numerous patient safety articles, co-authored a book chapter in
Achieving Safe and Reliable Healthcare: Strategies and Solutions, and is an Executive Producer of "First, Do No Harm, Part 2: Taking the Lead." Mr. Federico is past chair of the National Coordinating Council for Medication Error Reporting and Prevention (NCC-MERP). He coaches teams and lectures extensively, nationally and internationally, on patient safety.
Maryanne Gillies is a Director for IHI's work in the Middle East and Asia-Pacific Regions, based in Qatar at the Hamad Medical Corporation, Hamad Healthcare Quality Institute. She has a proven track record of leading large-scale programs to deliver transformational change across health care organizations to achieve high-level, system-wide improved clinical outcomes. Ms. Gillies completed her Improvement Advisor and Breakthrough Series Collaborative qualifications with IHI and completed her Bachelor of Arts in Aberdeen, Scotland. She has enjoyed a varied clinical career pathway in critical care, the emergency department, coronary care, specialist hematology/oncology services, and midwifery. She led the Scottish Patient Safety Programme across a large NHS organization and at a Scottish-wide level across three main workstreams. Ms. Gillies enjoyed teaching at the national quality improvement qualifications at Stirling University and has led many Breakthrough Series Collaboratives to engage and inspire executives, leaders, and clinical teams to reduce harm and unwarranted variation in health care. She won Scotland's Top Healthcare Manager award in 2017 and has had a long-term interest in quality improvement, particularly in the science of improvement and using data for improvement. She is passionate about leading health care change and empowering staff to utilize innovation to transform care.
Smitha Gudapakkam, MEng, MBA, Senior Manager, Business Development, Institute for Healthcare Improvement, works closely with the Middle East and Asia-Pacific regional leads and staff to support the evolution of the regional strategies, meet business goals, develop new business opportunities, and contribute to financial sustainability across the organization. Prior to joining IHI, she worked for Massachusetts General Hospital’s Global Health Department and helped grow the Consortium for Affordable Medical Technologies (CAMTech) Program globally across India and Uganda. Ms. Gudapakkam has worked for large medical device companies and contributed to the research and development of new products, as well as setting and executing strategy for division growth. Her expertise also includes project management and implementation of electronic medical records (EMR) software in several outpatient health networks across the country. Ms. Gudapakkam has a Masters in Biomedical Engineering from Syracuse University and a Masters in Business Administration from Babson College, with Global Management as her concentration.
Robert Lloyd, PhD, IHI Vice President, is engaged in the work in Qatar with Hamad Medical Center. He provides leadership in the areas of performance improvement strategies, building capacity and capability for improvement, statistical process control methods, and development of strategic dashboards. He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad. Before joining IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care (Oakbrook, IL), Director of Quality Measurement for Lutheran General Health System, Senior Director at the Hospital Research and Educational Trust of AHA, and spent ten years with the Hospital Association of Pennsylvania in leadership roles. He is author of numerous articles, reports, and books.
Angela G. Zambeaux, Director, IHI, has managed a wide variety of IHI projects and programs. Since 2013 Ms. Zambeaux has managed the Always Events program and contributed to the spread of Always Events across NHS England through the publication of a toolkit and coaching of improvement teams. She has worked with The Conversation Project and Conversation Ready projects to help make sure people’s end-of-life care wishes are expressed and respected. As Operational Director for Europe, her role includes project design, delivery, and evaluation. Prior to joining IHI, Ms. Zambeaux provided project management support to a small accounting firm and spent a year in France teaching English to elementary school students.