Our Work

Current Collaborations in the Region


Hamad Medical Corporation
Hamad Medical Corporation (HMC), a government-owned corporation, is the main health care provider for the state of Qatar, delivering at least 80 percent of the country’s secondary and tertiary care. Employing approximately 24,000 staff, HMC consists of a network of eleven hospitals, a national ambulance service, and home health care service on which a major proportion of Qatar’s population — citizens, expatriate workers and their dependents, and visitors and tourists — rely for medical care, including emergency care. HMC is the first health care provider in the region to have its hospitals reaccredited by the Joint Commission International.

IHI is partnering with HMC to support five central activities: strategic guidance and will building, the annual Middle East Forum on Quality and Safety in Healthcare, leading patient safety and quality improvement initiatives, testing and implementing methods to increase efficiency and value, and dissemination. The goal of this work is to create a sustainable and reusable infrastructure for health and health care improvement within Hamad Medical Corporation, and a network of safer hospitals across Qatar with markedly increased ability to improve.

Middle East Forum on Quality and Safety in Healthcare
IHI and Hamad Medical Corporation co-host the Middle East region’s only major conference on quality improvement and innovation in health care. The annual Middle East Forum brings together thousands of local, regional, and international experts to discuss quality improvement and safety imperatives and challenges facing the medical profession, in general and specific to that region.


Past Collaborations in the Region


Logistics for Healthcare Improvement
Logistics for Healthcare Improvement: A frontier for world-class, international health care quality professionals who have rich records of outstanding successes and who are willing to extend this pattern of success to the region with a focus on providing insights, consultations and guidance to health care organizations seeking performance improvement achievement and establishing quality of excellence care systems. IHI partnered with Logistics for Healthcare Improvement to offer training courses in Egypt, Saudi Arabia, and United Arab Emirates.


Qatar Ministry of Public Health
IHI partnered with the Ministry of Public Health to provide coaching and strategic guidance to utilize the Triple Aim to implement their National Health Strategy.

Saudi Arabia

King Fahad Medical City
King Fahad Medical City (KFMC), located in Riyadh, Saudi Arabia, is committed to providing superb health care to the people of Saudi Arabia. In its acute care facilities, KFMC aspires to reach unprecedented levels of safety, quality, and a culture of continuous improvement. IHI partnered with KFMC to offer strategic guidance and leadership development coaching to set ambitious, yet realistic goals and design the organizational systems and programs necessary to reach those goals.

King Saud Medical City
King Saud Medical City (KSMC), located in Riyadh, is committed to providing superb health care to the people of Saudi Arabia. Its acute care facilities aspire to reach unprecedented levels of safety and quality, and to achieve continuous improvement. IHI partnered with KSMC to provide an assessment that will inform how KSMC might optimally drive, align, and support quality improvement efforts within the organization, and build improvement capability at both the central and hospital levels. The assessment will also serve to identify basic strengths and weaknesses in other areas important for success such as culture, leadership, and data and analytic skills.

Fellowship Program

A year-long immersion program for mid-career health professionals, the IHI Fellowship program aims to develop health care leaders to spread improvement in the United States and globally and to build capability within health care organizations to reach dramatically higher levels of performance. Fellows spend one year at IHI’s office in Massachusetts and return to their home organization to lead transformative change. From the Ministry of Defense, Yasser Alotaibi, MD, SSFM, ABFM, completed the IHI Fellowship program in 2016-2017. From King Saud Medical City, Khaled Alenezi, MD, and Nayif Alsayari, MBBS, SBEM, ArBEM, completed the IHI Fellowship program in 2016-2017.

GE Healthcare and the Saudi Health Council

IHI partnered with GE Healthcare and the Saudi Health Council to develop a National Quality and Safety Strategy for the Kingdom of Saudi Arabia. This work aimed to understand the current state of quality and safety planning, measurement, and improvement in the country’s hospitals, and then build a new model to incorporate quality management systems; implement key patient safety principles; develop a quality culture in all health care organizations and sectors; enhance the National Accreditation program; and close the skill gap for quality and patient safety professionals.