"Culture can feel like fog. You can’t really touch it, but you know it’s there." One leader describes the importance of learning practical culture of safety skills.

One health system describes the evolution of their work to provide high-quality acute care at home for their patients 55 years and older before and during the pandemic.

Well-rounded, high-quality care requires making partnering with patients and families the norm, not the exception.

Health care professionals can use evidence-based strategies to more effectively communicate with older adults.

Foundational principles that make systems and processes safer and more reliable are important considerations in telemedicine designs.

IHI has cultivated COVID-19 guidance and resources we hope will be helpful for hospital and health system leaders and health care providers.