This week, Dr. Don Berwick answers a question from a new process improvement leader about the difficulty of setting up an open environment for organizational communcation "What would you advise for learning how to accomplish alignment of process improvement work across an organization?" Dr. Berwick, President Emeritus and Senior Fellow at IHI and Former Administrator of the Centers for Medicare ... read full post

This week, Dr. Don Berwick answers a question from Cathy Ellis, PT, about the safety issues that arise from not having complete 24/7 health care "How do you think outcomes would change if United States health care was provided seven days a week and not 'shut down' to a large extent on weekends?" For the past eight weeks, Dr. Berwick, President Emeritus and Senior Fellow at IHI and Former Administrator of the Centers for Medicare ... read full post

This week, Dr. Don Berwick answers a student's question about a skill that caregivers use every day "Can you give me one tip on how I can communicate with my patients?" Berwick, President Emeritus and Senior Fellow at IHI and Former Administrator of the Centers for Medicare and Medicaid Services, answers one of your questions every week in our new blog series, “Ask Berwick.” You can catch up on previous "Ask Berwick" Q ... read full post

This week, Dr. Don Berwick digs into his past experience as a caregiver to answer a question from Gwendolyn Dean, MD "What's your greatest legacy as a pediatrician?" Having trouble viewing this video? Watch it on YouTube. In his answer, Dr. Berwick talks about the impact of a physician in a patient's life. In his commencement speech for Harvard Medical School's class of 2012, he talks about the impact of another patient, named Isaiah. "There is a way to get our bearings. When yo ... read full post

Dr. Don Berwick, President Emeritus and Senior Fellow at IHI and Former Administrator of the Centers for Medicare and Medicaid Services, answers one of your questions every week in our new blog series, “Ask Berwick.” You can catch up on previous "Ask Berwick" Q ... read full post