Need Help?

(Toll Free)
Monday - Friday
8:30AM - 5:00PM ET

Workplace Violence: Protecting Health Care Workers

The physical and psychological safety and well-being of the health care workforce is essential for safe, high-quality care, yet the rates and nature of harm to the workforce, including physical and nonphysical forms of violence, is well documented and remains a challenge across all settings.

Join IHI’s Annual Patient Safety Awareness Week Virtual Learning Hour to hear from leaders who are successfully applying principles of improvement, healthy work environments and learning systems to advance the will and capabilities of their organizations and communities to prevent and reduce workplace violence.

This session, which includes shared experiences and conversations with diverse experts, is relevant to all audiences, and will provide practical and proven tools and approaches to harness action and solutions for executives, safety and quality leaders, and those who provide direct care.

This session took place Tuesday, March 16 from 1:00 – 2:00 PM ET and was free for all participants, as part of IHI's Patient Safety Awareness Week.


By the end of this Virtual​ Learning Hour​ you’ll be able to:
  • Identify risk factors that are associated with workplace violence. 
  • Describe successful practices and interventions for addressing workplace violence. 
  • Consider resources that may be integrated into your organization’s workplace violence prevention program.


Mary Beth Kingston Mary Beth Kingston, PhD, RN, NEA-BC, FAAN has been in the role of Chief Nursing Officer for Advocate Aurora Health since April, 2018 following the merger of Advocate Health and Aurora Health Care where she serves as a member of the executive leadership team and is responsible for nursing practice and standards, as well as patient experience. She joined Aurora Health Care in 2012. An area of focus in her work is on creating healthy and safe work environments. Mary Beth co-led the workforce safety sub-committee of the IHI National Steering Committee on Patient Safety. Mary Beth is currently serving on the board of the Milwaukee Urban League in Milwaukee and was recently elected to the American Hospital Association board of trustees (2021-2023). She served on the board of the American Organization of Nurse Executives from 2014-2016 and was President in 2019. She is a 2020 recipient of the American Assembly for Men in Nursing’s Inclusion and Diversity Award (IDEA), a Robert Wood Johnson Executive Nurse Fellow from 2009-2012 and a 2007 recipient of the Pennsylvania Nightingale Award for Nursing Administration. Mary Beth was inducted as a fellow in the American Academy of Nursing in 2020.

Stephen E. Muething Stephen E. Muething, MD is the Chief Quality Officer and the Co-Director of the James M. Anderson Center for Health Systems Excellence at Cincinnati Children’s Hospital Medical Center and Professor of Pediatrics at The University of Cincinnati College of Medicine. Dr. Muething was awarded the Michael and Suzette Fisher Family Chair for Safety at Cincinnati Children’s Hospital Medical Center. He focuses on the strategic goals of Cincinnati Children’s to improve all aspects of care including safety, outcomes, experience, affordability, and population health. Dr Muething serves as a lead faculty and mentor in the quality improvement development program at the Anderson Center. His research and national impact focuses on high reliability, large scale healthcare safety, lean culture transformation and development of learning networks nationally. He has taught all over the United States and more than a dozen countries. He has led or served on multiple national initiatives including the National Steering Committee for Healthcare Safety. Dr Muething was one of the founders of the Children’s Hospital Solution for Patient Safety (SPS) and now serves as the Strategic Advisor. This network of more than 140 children’s hospitals across the United States and Canada is collaborating to eliminate all harm for both patients and staff.

Amar Shah Amar Shah, MD is Consultant forensic psychiatrist & Chief Quality Officer at East London NHS Foundation Trust (ELFT). He leads at executive and Board level at ELFT on quality, performance, strategy, planning and business intelligence. He is the national improvement lead for mental health at the Royal College of Psychiatrists, leading a number of large-scale improvement collaboratives on the topics of suicide prevention, restrictive practice and sexual safety. Amar is also chair of the quality improvement faculty at the Royal College of Psychiatrists. Amar is an improvement advisor and faculty member for the Institute for Healthcare Improvement, teaching and guiding improvers and healthcare systems across the world. He is honorary visiting professor at the University of Leicester. Amar has completed an executive MBA in healthcare management, a masters in mental health law and a postgraduate certificate in medical education. Amar is a regular national and international keynote speaker at healthcare improvement conferences and has published over 40 peer-review articles in the field of quality management.


Jeffrey Brady Jeffrey Brady, MD, MPH, has served as the Director of AHRQ’s Center for Quality Improvement and Patient Safety since 2014. He is as a member of the AHRQ Senior Leadership Team and manages a part of the Agency that conducts several AHRQ programs. Dr. Brady led the AHRQ Patient Safety Research Program from 2009 to 2014, and in a prior position, he led the team that produces the National Healthcare Quality and Disparities Report, an annual report to Congress on the status of health care quality in the United States. Before moving to AHRQ in 2006, Dr. Brady served as a medical officer for the Food and Drug Administration’s Office of Vaccines. Additionally, he has held positions as a medical epidemiologist for the Department of Defense and primary care physician aboard the U.S.S. Coronado while serving in the U.S. Navy. Rear Admiral Brady retired from active duty in the Commissioned Corps of the U.S. Public Health Service in 2019. He attended the Medical College of Georgia, completed internship training in Internal Medicine at the Naval Medical Center, San Diego, California, and earned a Master’s degree in public health from the Uniformed Services University of the Health Sciences (USUHS) in Bethesda, Maryland. Dr. Brady completed the Navy’s General Preventive Medicine Residency, also at USUHS, and is board-certified in Public Health and General Preventive Medicine.

Patricia McGaffigan Patricia A. McGaffigan, RN, MS, CPPS, Vice President, Safety Programs, Institute for Healthcare Improvement (IHI), previously served as COO and Senior VP of Programs at the National Patient Safety Foundation until 2017, when the Foundation merged with IHI. Her prior experience includes clinical practice, academia, and leadership roles in education and marketing positions for several start-up and established medical device companies focused on improving patient safety. Ms. McGaffigan is a Certified Professional in Patient Safety, a graduate of the AHA-NPSF Patient Safety Leadership Fellowship Program, and a member of the American Society for Professionals in Patient Safety. She was awarded the distinguished Lifetime Member Award from the American Association of Critical Care Nurses. She serves on a wide range of national committees related to safety and is a Board of Director for Medically Induced Trauma Support Services. She received her BS with a major in Nursing from Boston College, and her MS with a major in Nursing from Boston University.