Sensemaking, according to Karl Weick, is the process through which the complex and unpredictable world is given order, within which people can orient themselves, find purpose, and take effective action. Organizations unravel when sensemaking collapses, when they no longer supply meaning, and when they cling to interpretations that no longer work.
As we enter the third year of a global COVID-19 pandemic, when nearly every aspect of our care and caring has faced disruption, how do we make sense of and take action to prevent the unraveling of organizations and sustainably reverse setbacks in patient and workforce safety?
As part of IHI’s annual
Patient Safety Awareness Week, this webinar on March 16, 2022, featured speakers Don Berwick, MD, MPP, and Jessica Berwick, MD, MPH, for a conversation on sensemaking during times of uncertainty, complexity, and chaos. This session will provide insights and perspective to foster sensemaking and action to reinforce patient and workforce safety in your organization.
Watch the recorded webinar