IHI RCA2 Course Faculty

​​Jessica Behrhorst.jpeg.jpg​​Jessica Behrhorst, MPH, CPPS, CPQH, CPHRM, is Senior Director, Patient Safety at the Institute for Healthcare Improvement (IHI). Prior to joining IHI, she served as the Assistant Vice President of Quality and Patient Safety at Ochsner Health System where she oversaw various projects involving patient safety, performance improvement, regulatory readiness, ambulatory nursing, and quality outcomes. In her time there she also led the system-wide implementation of Root Cause Analysis and Action (RCA2). She has presented her work on (RCA2) and Improving the Culture of Safety at various regional and national meetings. She has also worked on research projects involving reduction in s​epsis mortality and access to health care for underserved populations. Jessica received her bachelor's degree from Tulane University and her Master of Public Health Degree from the Louisiana State University School of Public Health. She is a Certified Professional in Patient Safety (CPPS), a Certified Professional in Healthcare Quality (CPHQ) and a Certified Professional in Healthcare Risk Management (CPHRM).

Rollin J. "Terry" Fairbanks, MD, MS Rollin J. "Terry" Fairbanks, MD, MS, CPPS, is Vice President for Quality and Safety at MedStar Health, Professor of Emergency Medicine at Georgetown University, and Founding Director of the National Center for Human Factors in Healthcare. A board-certified emergency physician, he practices in the MedStar Washington Hospital Center emergency department. Dr. Fairbanks also holds an academic appointment as adjunct associate professor of industrial systems engineering at the University at Buffalo. He earned a bachelor's degree in mathematics and physics and a master's degree in industrial systems engineering/human factors engineering. After medical school he completed specialty training in emergency medicine, the HRET/NPSF Patient Safety Leadership Fellowship, and Wharton's Physician Leadership Certificate Program at MedStar Health. Trained in safety science prior to entering the medical field, Dr. Fairbanks is also a former paramedic, EMS medical director, and general aviation pilot. He is known for inspiring people to think differently about health care's approach to quality, safety, and risk. As a member of the MedStar Health leadership team, he is responsible for system-wide quality and safety. Dr. Fairbanks has contributed more than 120 publications to the health care quality and safety, human factors engineering, and medical literature and co-edited a book on cognitive systems engineering in health care. 

Tejal K. Gandhi, MD, MPH, CPPSTejal K. Gandhi, MD, MPH, CPPS​, is the Chief Safety and Transformation Officer at Press Ganey. In this role, Dr. Gandhi is responsible for advancing the Zero Harm movement, improving patient and workforce safety, and developing innovative health care transformation strategies. ​Before joining Press Ganey, Dr. Gandhi served as Chief Clinical and Safety Officer at the Institute for Healthcare Improvement (IHI), where she led IHI programs focusing on improving patient and workforce safety. Prior to this, Dr. Gandhi was President and Chief Executive Officer of the National Patient Safety Foundation (NPSF) from 2013 until 2017, when NPSF merged with IHI. ​She has also served as President of the Lucian Leape Institute, a think tank founded by NPSF that now operates within the IHI Safety portfolio and was a board member of the Certification Board for Professionals in Patient Safety which administers the Certified Professional in Patient Safety credential.

Lauge Sokol-Hessner, MDLauge Sokol-Hessner, MD, is a hospitalist, the Associate Director of Inpatient Quality at Beth Israel Deaconess Medical Center (BIDMC), and the Site Director for the Harvard Medical School Fellowship in Patient Safety and Quality in Boston, Massachusetts. O​n the wards he cares for medical complex and seriously ill patients and coaches medical students and residents as they develop their communication skills. In his quality improvement role he leads several projects including Conversation Ready and the Practice of Respect at BIDMC.  When not working he spends time with family and friends, and seeks out long-distance biking and the mountains in all seasons. He has worked in southern Africa on multiple occasions, completed medical school and residency at the University of Pennsylvania in Philadelphia, and worked as an attending physician at the University of Washington Medical Center in Seattle before moving to BIDMC.

​​​​​​​​​​​Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or othe​​r relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments. 

Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.