Edward Etchells, MD, MSc, FRCP(C), is the Medical Director of Information Services, and a staff physician with the Division of General Internal Medicine at Sunnybrook Health Sciences Center. He is a senior QI mentor at the Centre for Quality Improvement and Patient Safety, and a professor of medicine at the University of Toronto. Dr. Etchells is an influential published author, and has worked closely with the Institute for Safe Medication Practices on the medication reconciliation initiative, Safer Healthcare Now!, a national initiative in Canada aimed at reducing medication errors at the time of hospital admission and discharge. This work informed the World Health Organization’s High 5 medication reconciliation initiative. More recently he has written narrative reviews on the value of small sample sizes and the importance of high fidelity implementation in quality improvement projects. His h index is 37 and his i10 index is 71.
Frank Federico, RPh, Vice President, IHI, works in the areas of patient safety, application of reliability principles in health care, preventing surgical complications, and improving perinatal care. He is faculty for the IHI Patient Safety Executive Training Program and co-chaired a number of Patient Safety Collaboratives. Prior to joining IHI, Mr. Federico was the Program Director of the Office Practice Evaluation Program and a Loss Prevention/Patient Safety Specialist at Risk Management Foundation of the Harvard Affiliated Institutions, and Director of Pharmacy at Children's Hospital, Boston. He has authored numerous patient safety articles, co-authored a book chapter in Achieving Safe and Reliable Healthcare: Strategies and Solutions, and is an Executive Producer of "First, Do No Harm, Part 2: Taking the Lead." Mr. Federico serves as Vice Chair of the National Coordinating Council for Medication Error Reporting and Prevention (NCC-MERP). He coaches teams and lectures extensively, nationally and internationally, on patient safety.
Steven Meisel, PharmD, is the System Director of Medication Safety for Fairview Health Services & Healtheast Care System, in Minneapolis, Minnesota. In this role he is responsible for all aspects of medication safety improvement, as well as related measurement, reporting, educational, and cultural initiatives. Dr. Meisel received his Doctor of Pharmacy degree from the Philadelphia College of Pharmacy and Science. Prior to his affiliation with Fairview, he was Clinical Pharmacy Coordinator at St. Joseph's Hospital in St. Paul and Chief of Pharmacy, Keams Canyon Indian Hospital in Arizona. A recipient of numerous awards, including the 2003 Pharmacist of the Year from the Minnesota Society of Health-System Pharmacists. Dr. Meisel was a finalist for the Excellence in Medication Use Safety Award in 2004 and 2014. In 2005 he was the winner of the University Health-System Consortium (UHC) Excellence in Quality and Safety Award. In 2018, Meisel was the winner of the Sylvia Moss Brown Award for Excellence issued by the American Excess Insurance Exchange (AEIX). In 2012, Dr. Meisel became one of the first Certified Professionals in Patient Safety under the auspices of the National Patient Safety Foundation. Meisel has authored or co-authored 36 publications.
Madge Kaplan, IHI’s Director of Communications, is responsible for developing new and innovative means for IHI to communicate the stories, leading examples of change, and policy implications emerging from the world of quality improvement ― both in the U.S. and internationally. Prior to joining IHI in July 2004, Ms. Kaplan spent 20 years as a broadcast journalist for public radio – most recently working as a health correspondent for National Public Radio. Ms. Kaplan was the creator and Senior Editor of Marketplace Radio's Health Desk at WGBH in Boston, and was a 1989/99 Kaiser Media Fellow in Health. She has produced numerous documentaries, and her reporting has been recognized by American Women in Radio and Television, Pew Charitable Trusts, American Academy of Nursing and Massachusetts Broadcasters Association.