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Back to Our Purpose: The Reboot of Safety

Patient Safety Awareness Week Free Webinar​

Despite decades of attention to safety, the 2023 New England Journal of Medicine article titled "The Safety of Inpatient Health Care" ushers in a stark reminder that patients continue to experience unacceptably frequent, and often serious, harms while receiving care. This 2023 IHI Patient Safety Awareness Week free webinar features lead author and globally renown safety expert, Dr. David Bates, who will share perspective on the history of harm in health care, key findings, and insights from this recent publication, associated opportunities to improve identification and measurement of events, and methods for anticipating and preventing harm. 

Whether you’re a health care leader, safety or quality professional, direct care provider, or work in any setting or role in health care, you’ll leave this illuminating discussion with refreshed thinking about what’s essential for a radical reboot of safety and the role that you and your organizations can take to eliminate and prevent harm.


After completing this webinar, you’ll be able to:

  • Describe the key findings from recent research in patient safety.
  • Characterize barriers to progress in safety and opportunities to identify and mitigate harm.
  • Identify 1 to 3 actions you can take to reset and reboot your safety agenda.


David W. Bates, MD David W. Bates, MD, is an internationally renowned expert in patient safety, using information technology to improve care, quality of care, cost effectiveness and outcomes assessment in medical practice, and care redesign and innovation science. In addition to serving as a practicing general internist and chief of General Internal Medicine, Dr. Bates also is a professor of medicine at Harvard Medical School and a professor of Health Policy and Management at the Harvard School of Public Health, where he co-directs the Program in Clinical Effectiveness. He also serves as medical director of Clinical and Quality Analysis for Mass General Brigham. He directs the Center for Patient Safety Research and Practice at Brigham and Women’s Hospital and serves as external program lead for research in the World Health Organization’s Global Alliance for Patient Safety. He is the editor of the Journal of Patient Safety. At a time when patient safety has become a key driver for focusing national attention on health care quality, Dr. Bates’ work has served as a blueprint for improvement. He led a seminal study on the epidemiology of drug-related injuries, demonstrating that the most effective way to prevent serious medication errors is to focus on improving the systems, and has performed many studies on how computerized, evidence-based guidelines can improve quality and efficiency. He is the lead author of the 2023 publication, The Safety of Inpatient Health Care.


Patricia McGaffigan

Patricia A. McGaffigan, RN, MS, CPPS,Vice President, Institute for Healthcare Improvement (IHI), and President, Certification Board for Professionals in Patient Safety, President, also serves as Co-Chair for the National Steering Committee for Patient Safety and senior sponsor to the IHI Lucian Leape Institute. She is the former Chief Operating Officer and Senior Vice President of Safety Programs at the National Patient Safety Foundation. Patricia is a Certified Professional in Patient Safety (CPPS), a graduate of the AHA-NPSF Patient Safety Leadership Fellowship Program and a member of the Joint Commission National Patient Safety Committee, the Joint Commission Journal on Quality and Patient Safety Editorial Advisory Board, and the Advisory Committee of the Coalition to Improve Diagnosis. Patricia serves as a Board Member of the Massachusetts Coalition for the Prevention of Medical Errors, the Foundation to Advance Nursing in Massachusetts, and on Planetree’s Person-Centered Certification Committee. Patricia represents IHI on diverse committees, taskforces and professional panels and is a frequent speaker at national and regional conferences. A recipient of the Lifetime Member Award from the American Association of Critical Care Nurses, Patricia received her BS in Nursing from Boston College and her MS in Nursing from Boston University.

​Continuing Education

Jointly-Accredited-Provider-TM_fw.png In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

This program is approved to provide 1 credit for physicians, nurses, and Certified Professional in Patient Safety (CPPS) recertification. 


In order to be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate. 

Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks, and receptions. ​​​​