Developing robust primary care practices — including those working to become medical homes — is central in the national debate on how to achieve patient-centered care, better outcomes, and lower costs. Redesign and transformation can be challenging for both small and large practices. Coaching of primary care practices has been an emerging strategy for assisting practices in the difficult journey or redesign and tailoring changes to local needs.
Change is hard — especially transformational change. To succeed, practices must manage the human dynamics of change in their organization. Leadership and staff relationships change while doing the work of redesigning how care is delivered. Developing resilience in the face of these complex technical, emotional and relational tasks is an essential skill. To be effective, practice coaches have to address these human and organizational factors in addition to the technical changes in care delivery processes.
IHI is pleased to offer a virtual professional development program designed to support coaches working in primary care practices develop their coaching effectiveness, The Primary Care Practice Coach Professional Development Program. This program will focus on the development of coaching skills as opposed to knowledge and skills in the technical areas of redesign content knowledge and quality improvement.
The goal is for participants to increase their understanding of key concepts and methods essential for effective coaching. In addition, participants will have increased confidence with the concepts and methods as they think through application in their own case situations.
The concepts and methods include:
Diagnosing practice context relative to meeting the demands of change successfully
Understanding the human dynamics of change for organizations and individuals and types of skillful responses
Maintaining a results orientation while dealing with the human, technical, and organizational issues
Distinguishing between different types and strategies of coaching interventions such as training vs. consultation vs. coaching
Recognizing change management issues office practices face and possible methods of intervention
Managing self in the midst of complex emotions and relationships and developing a practice of peer consultation
Participants will receive:
A connected community of office practice coaches, working and learning together for an 11-month period
A resource-rich library of materials related to office practice improvement, quality improvement, and coaching practice
A Kick Off event and twice monthly phone calls providing an opportunity to learn together about concepts, tools, skills and knowledge and application in actual coaching situations brought by the participants
Individual action plans for development as a coach-utilizing the activities of the community, as well as self-directed personal development and learning