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COVID-19: Grief Leadership and System Supports

​​​During pandemics, health care leaders have multiple responsibilities. They must quickly assess and provide direction for clinical care, ensure system- and individual-level interventions are in place, and effectively communicate with caregivers and those in their communities who have questions, need reassurance, or simply want to know they’re not alone in their feelings of grief.  

This Friday, June 26 join the Institute for Healthcare Improvement Virtual Learning Hour, COVID-19: Grief Leadership and System Supports. During this hour-long call, created in partnership with Well Being Trust (WBT), expert panelists will discuss what they continue to learn about specific leadership behaviors and system supports needed to address the mental health and well-being needs of caregivers. 

This call is part of the IHI Virtual Learning Hour Special Series: Caring for Caregivers in partnership with Well Being Trust. This special call series will take place bi-weekly on Fridays through September 11. Find out more and register ​for the series.


Donald Berwick Image.jpg Donald M. Berwick, MD, MPP, FRCP, is the President Emeritus and a Senior Fellow at the Institute for Healthcare Improvement (IHI), an organization that he cofounded and led for more than 20 years. In July 2010, President Obama appointed Dr. Berwick to the position of Administrator of the Centers for Medicare & Medicaid Services, a position he held until December 2011. A pediatrician by background, Dr. Berwick has served on the faculty of the Harvard Medical School and Harvard School of Public Health, and on the staffs of Boston Children’s Hospital, Massachusetts General Hospital, and the Brigham and Women’s Hospital.  He has also served as Vice Chair of the US Preventive Services Task Force, the first "Independent Member" of the American Hospital Association Board of Trustees, and Chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He served two terms on the Institute of Medicine's (IOM's) governing Council, was a member of the IOM's Global Health Board, and served on President Clinton's Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. Recognized as a leading authority on health care quality and improvement, Dr. Berwick has received numerous awards for his contributions. In 2005, he was appointed "Honorary Knight Commander of the British Empire" by Her Majesty, Queen Elizabeth II, in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of over 160 scientific articles and six books. He also serves as Lecturer in the Department of Health Care Policy at Harvard Medical School, and he's an elected member of the American Philosophical Society.​

Feeley_Derek_thumb.jpg Derek Feeley, President and CEO, Institute for Healthcare Improvement (IHI), previously served as IHI’s Executive Vice President from 2013 to 2015, during which time he had executive-level responsibility for driving IHI’s strategy to improve health and health care worldwide. Prior to joining IHI in 2013, Mr. Feeley served as Director General for Health and Social Care in the Scottish Government and Chief Executive of the National Health Service (NHS) in Scotland. In that role he was the principal advisor to the Scottish Government on health and health care policy and on public service improvement. He also provided leadership to NHS Scotland’s 140,000 staff in their delivery of high-quality health and health care. In 2013, Mr. Feeley was made a Companion of the Order of the Bath by Her Majesty, Queen Elizabeth II, in recognition of his services to health and health care.​​​​​​

Jonathan Ripp, MD, MPH is Professor of Medicine, Medical Education and Geriatrics and Palliative Medicine, Senior Associate Dean for Well-Being and Resilience, and Chief Wellness Officer at the Icahn School of Medicine at Mount Sinai (ISMMS). He received both his undergraduate and medical degrees from Yale University and completed internship and residency in Internal Medicine (IM) at the Mount Sinai Hospital in New York City. In the role of chief wellness officer, Dr. Ripp oversees efforts to assess and provide direction for system- and individual-level interventions designed to improve well-being for all students, residents, fellows and faculty in the Mount Sinai Health System. He is the former Associate Dean of GME for Trainee Well-Being within the ISMMS Office of Graduate Medical Education’s in which capacity he served to help spread well-being initiatives across the training programs of the Mount Sinai Health System. Dr. Ripp also co-founded and is the former Director of the ISMMS Department of Medicine’s Advancing Idealism in Medicine (AIM) Initiative. In the Department of Medicine, Dr. Ripp serves as core faculty for the IM Residency Training Program and faculty in the Mount Sinai Visiting Doctors home-based primary care program. 

Dr. Joshua C. Morganstein is Associate Professor and Assistant Chair in the Department of Psychiatry and Assistant Director at the Center for the Study of Traumatic Stress (CSTS) in the Uniformed Services University of the Health Sciences and a Captain in the Commissioned Corps of the U.S. Public Health Service. He is a Chair of the Committee on the Psychiatric Dimensions of Disaster and Distinguished Fellow at the American Psychiatric Association. Dr. Morganstein received his medical degree from the Uniformed Services University of the Health Sciences. He completed a combined residency in Psychiatry and Family Medicine in the National Capital Consortium in Washington, DC. Dr. Morganstein leads the Disaster Mental Health and Public Health education and consultation services at the Center for the Study of Traumatic Stress. In this capacity he has been an invited speaker and consultant for national organizations and federal interagency partners. Dr. Morganstein provided mental health subject-matter expertise to the United Nations’ 2015 Sendai Framework for Disaster Risk Reduction. He co-authored the first Curriculum Recommendations for Disaster Behavioral Health Professionals and was a co-author for a landmark Presidential report on the Impact of Climate Change on Human Health in the United States. 


Madge Image 2.jpeg Madge Kaplan, IHI’s Director of Communications, is responsible for developing new and innovative means for IHI to communicate the stories, leading examples of change, and policy implications emerging from the world of quality improvement ― both in the US and internationally. Prior to joining IHI in July 2004, Ms. Kaplan spent 20 years as a broadcast journalist for public radio – most recently working as a health correspondent for National Public Radio. Ms. Kaplan was the creator and Senior Editor of Marketplace Radio's Health Desk at WGBH in Boston, and was a 1989/99 Kaiser Media Fellow in Health. She has produced numerous documentaries, and her reporting has been recognized by American Women in Radio and Television, Pew Charitable Trusts, American Academy of Nursing and Massachusetts Broadcasters Association​.​