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Frequently Asked Questions

​Who should take the course?

This course is for anyone – regardless of their background, the setting they are working in, and the area of health or health care that they seek to change for the better.

Learners are:

  • Students, trainees, faculty members, professionals, practitioners, community members
  • Working in organizations, on university campuses, in communities
  • Experts in quality improvement, community organizing, population health – or new to those fields
  • From across the world

This course is intended to train anyone who seeks to be a leader of change, and is designed to create a social and supportive learning environment that brings together people of diverse backgrounds and experiences to learn from and with each other.

Do I have to start the course with a project in mind?

Yes, we recommend that learners begin the course with a project in mind. Each learner will set an aim for their project, which can describe what a learner will accomplish during the course or on a longer-term timeline. Projects do not need to be completed by the end of the course; in fact, we hope that learners seek to lead a sustainable project that extends beyond the end of the course and continues to achieve outcomes and have a positive impact in their local setting.

What kind of project can I lead through the course?

Past learners have applied the leadership and community organizing approach to a diverse array of projects, for example:

  • Building capacity to implement a patient-centered medical home across practices in a health care system
  • Training hospital employees in motivational interviewing to support patient behavior change
  • Creating a sepsis protocol and scaling it across a hospital
  • Launching an interprofessional student-run clinic for the homeless population in a city
  • Convening a coalition across stakeholder groups to develop solutions to the opioid epidemic

Will this course walk me through leading a quality improvement project?

This course will not. If you are looking for virtual training on quality improvement, please explore the offerings at

Does the course offer continuing education credits?

Yes. The Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

IHI has been approved for a maximum of 9 credits for physicians.

T​o be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.

What is the expected weekly time commitment for the course?

Participation in the course involves a time commitment of 3-5 hours per week, including didactic education (online lectures, assignments, readings), attendance at All-Learner Calls, and field work applying the new knowledge and skills to a project.

What are the requirements to receive a Certificate of Completion for the course?

We expect learners to commit to the following items in order to receive a Certificate of Completion:

  • Watch all weekly videos
  • Complete weekly assignments
  • Complete the course summary document
  • Attend all (or view recordings of) all live All-Learner ​C​alls
  • Complete the post-course evaluation

Why is a lesson released on a certain date? Why do the lessons have deadlines?

The course is structured around weekly deadlines because we believe that the best way to develop skills in leadership and community organizing is to commit to applying them in real time, together with a cohort of fellow learners.

To facilitate each learner progressing through the lessons together with the cohort, each Thursday, a lesson is released and remains open until the following Wednesday.

We expect learners to view the video lectures, practice the skills for that week (i.e. share your public narrative; conduct one-to-one conversations) and submit assignments through the online portal during that week.

What are All-Learner Calls?

There are four live 60-minute all-learner calls that take place throughout the course which take place from 1:00 PM ​– ​2:00 PM ET on Thursdays. View the course schedule.

We expect all learners to make their best effort to attend and participate in all-learner calls. All-Learner Calls are opportunities for faculty to share new material, guide the cohort through exercises and reflections on the previous weeks' lessons, and share project exam​ples that can be helpful to the rest of the cohort. All-Learner Calls also present opportunities for the entire cohort to network, practice skills together, and learn from one another.

If you are unable to attend an All-Learner C​all  whether this is due to a scheduling conflict or a time zone issue (we do not expect learners to call in during the middle of the night from Southeast Asia, for example!)  we encourage learners to review the recording of the presentation, which we will send via email.

Have any other organizations involved “group” training?
Yes. Large groups from a singular organization often enroll in IHI virtual programs to build a common framework and set of practices  whether that relates to improvement, leadership, patient safety or culture change ​ and advance a shared project. In the Leadership and Organizing for Change course, we’ve had cohorts enroll from Cincinnati Children’s, Cleveland Clinic, Kaiser Permanente, Hamad Medical Center, the Uniformed Services University of Health Sciences, Bellin Health, and other health systems and educational organizations in the US and around the globe.

Is there an opportunity to receive personalized support and coaching?
Yes. When you register for the course, you can opt in to be paired with a Coaching Fellow, a trained coach and graduate of the Leadership and Organizing for Change course. You can connect with a Coaching Fellow over the phone to seek support on your project design, course assignments, and the practice of the skills you're learning in the course. This additional support is free of charge.

Can our staff combine efforts to propel projects within our organization?
Absolutely! This is recommended​.