Cancellations, Substitutions, and Refunds
- Payments: Full payment is due at the time of registration.
- Credit card payments: Enter your credit card information online during the registration process, or call the IHI Customer Experience Department to process payment over the phone.
- Check payments: If you need to make a payment by check, please call the IHI Customer Experience Department.
- Cancellations: For cancelations made within one day before the start of the program: Registration fees are fully refundable if a written request is received by info@ihi.org on or before one day before the start of the program.
- Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received one day before the start of the program are not refundable.
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Substitutions: One attendee may be substituted for another at any time by calling the IHI Customer Experience Department or emailing info@ihi.org.
Our Guarantee to You
If for any reason you are not completely satisfied that your attendance in an IHI educational program is a valuable experience, IHI will gladly refund your registration fee per the policies noted above. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.
