Carol Haraden, PhD
, is a faculty member at IHI. A former Vice President at the Institute for Healthcare Improvement, she was a member of the team responsible for developing innovative designs in patient care. She helps lead the IHI portfolio of patient safety programs worldwide with large-scale improvement programs in Scotland, Denmark, Singapore and Qatar. Dr. Haraden has published several papers on measuring patient harm, improving intensive care outcomes and innovation in health care design. She recently served on the Berwick Commission, the National Advisory Group on improving patient safety in the English NHS. She has served on the Institute of Medicine Committee, Engineering Approaches to Improve Health Care. She has been a judge for several national quality awards including the Quest for Quality Award sponsored by the AHA and the John Eisenberg Award for Patient Safety and Quality sponsored by the JCAHO. She has served on AHRQ study sections. She has been an associate editor for the BMJ journal, Quality and Safety in Health Care
Frank Federico, RPh
, Vice President and Senior Safety Expert, Institute for Healthcare Improvement (IHI), works in the areas of patient safety and the application of reliability principles in health care. He is faculty for the IHI Patient Safety Executive Development Program and has co-chaired a number of Patient Safety Collaboratives. Mr. Federico has authored numerous patient safety articles, co-authored a book chapter in Achieving Safe and Reliable Healthcare: Strategies and Solutions, and is an Executive Producer of "First, Do No Harm, Part 2: Taking the Lead." He coaches leaders and teams, and lectures extensively, nationally and internationally, on patient safety.
Allan S. Frankel, MD
, is a Principal at Safe & Reliable Healthcare, a group that works in patient safety, quality, organizational learning, leadership coaching and teamwork. He was one of the founders of Pascal Metrics, Inc., and served for six years as its Co-Chief Medical Officer. Prior to that for seven years he was the Director of Patient Safety for Partners Healthcare in Boston. He practiced pediatric, cardiac, and general anesthesia in academic and private institutions before embarking on a journey to study and improve patient safety and healthcare reliability. Throughout, he has been on IHI faculty co-chairing Patient Safety Collaboratives, teaching in IHI’s Patient Safety Executive Development Program, and as faculty on the UK’s Safer Patients Initiative and Scottish Patient Safety Programme. Dr. Frankel has worked to improve the safety and reliability of health systems from Singapore to Saudi Arabia, in every state in the USA and all the provinces of Canada.
Jo Shapiro, MD, FACS,
is an associate professor of Otolaryngology-Head and Neck Surgery at Harvard Medical School. She is Senior Faculty for the Center for Medical Simulation in Boston and a Consultant for the Massachusetts General Hospital Department of Anesthesia, Pain and Critical Care. In 2008, she founded the Brigham and Women's Hospital Center for Professionalism and Peer Support where she served as the director for over 10 years. During that time the Center became a model for national and international institutions seeking methods to enhance a culture of trust and respect and improve clinician wellbeing. She continues to educate and assist organizations in developing speciﬁc programmatic and educational approaches such as peer support, professionalism initiatives, and wellbeing programs. She served as chair of the Ethics and Professionalism Committee of the American Board of Medical Specialties and has held multiple educational leadership roles including: senior associate director of Graduate Medical Education for Partners HealthCare, founding scholar of the Academy at Harvard Medical School, and president of the Society of University Otolaryngologists. She was one of BWH's ﬁrst woman division chiefs. She serves on the faculty of the Harvard Leadership Development for Physicians and Scientists. She was a faculty member of the Department of Surgery at BWH for over 35 years; her surgical expertise was in treating adults with oropharyngeal dysphagia. She was named as a ﬁnalist for the Schwartz Center Compassionate Caregiver Award. In 2019, Harvard Medical School gave her the Shirley Driscoll Dean's Award for the Enhancement of Women's Careers.
Cynthia Barginere, DNP, RN, FACHE, Chief Operating Officer, Institute for Healthcare Improvement (IHI), is accountable for a broad set of responsibilities across IHI, including leading and supporting the infrastructure and necessary organizational elements as the company evolves and grows. She provides strategic leadership by formulating and articulating operating needs and plans to staff; by serving on the Executive Team; and by supporting the IHI Board in its governance of key operations issues. Prior to joining IHI, she was Chief Transformation Officer/Senior Vice President at Rush University System for Health, where she was responsible for extending the system’s reach and operationalizing clinical service lines and centers across the Chicago region. Ms. Barginere joined Rush in 2011 as Chief Nursing Officer and Associate Dean for Nursing Practice, and in June 2015 she became Senior Vice President and Chief Operating Officer of Rush University Hospital. From 2006 to 2011, she served in a variety of positions at Baptist Medical Center South (BMCS) in Montgomery, Alabama, including five years as its COO and Chief Nursing Officer. Prior to joining BMCS, she spent 12 years at the University of Alabama Hospital in Birmingham, culminating in a four-year tenure as Associate Executive Director and Chief Nursing Officer. Honored as a Chicago United Business Leader of Color for 2015, Ms. Barginere has completed multiple national leadership fellowships and served as a member of numerous professional organizations. She serves on the board of the DAISY Foundation.
Moshe Cohen, MBA
, Mediator and corporate trainer in private practice, as well as Senior Lecturer with Boston University, has been teaching, mediating, coaching, writing, and speaking on the topics of negotiation, leadership, change management, influence, conflict resolution, mediation, facilitation, and communication since 1995. Mr. Cohen founded The Negotiating Table, Inc. and has worked with many companies and organizations in the Boston area, as well as nationally and internationally. He teaches negotiation and leadership in the MBA and MSMS programs at Boston University where he has been teaching since 2000. As a mediator, Mr. Cohen specializes in employment, workplace, and discrimination-related disputes. Mr. Cohen has a background in Physics from Cornell University, a Masters in Electrical Engineering from McGill University and later received an MBA from Boston University.
, Vice President for Experience Innovation at The Beryl Institute, Tiffany Christensen, Vice President for Experience Integration at The Beryl Institute, approaches her work from the perspective of a life-long CF patient who has received 2 double-lung transplants and is currently receiving hemodialysis while awaiting a donor kidney. Equally, Tiffany works from the perspective of a professional patient advocate and patient experience professional. Christensen is a nationally recognized public speaker and the author of three books exploring advocacy, end-of-life planning and partnership strategies in health care. She is a TeamSTEPPS Master Trainer, a Respecting Choices Advance Care Planning Instructor and member of several boards dedicated to bridging the gap between healthcare policy and the lived experience of patients. Christensen has served as a patient advocate at Duke University Hospital working primarily in Oncology. After leaving Duke, she became a Patient and Family Engagement Specialist at the North Carolina Hospital Association focusing on advancing the role of patient and family partners through PFA Programs, storytelling, co-design and TeamSTEPPS for Patients. Today at The Beryl Institute, she is focused on supporting the integration of patient and family perspectives across an organization, staff and clinician needs/insights as fundamental to improvement efforts and shining a light on systemic racism in healthcare. Tiffany leads The Beryl Institute's Global Patient and Family Advisory Board and the Innovation Awards. Primarily, Tiffany contributes to the Institute's multi-media resources and keynote presentations by utilizing her voice as both a patient and professional. Overall, Tiffany aspires to bridge the realities of those delivering and receiving care in order to create peace and authentic collaboration.
T. Pinckney McIlwain, MD
Dr. McIlwain has served as Chief Medical Officer of CAMC since September 2013. Before returning to CAMC, Dr. McIlwain was Chief Medical Officer and Vice President – Quality and Performance Improvement for St. Luke's Episcopal Hospital in Houston, Texas from 2011 to 2013. He was the Vice President for Quality and Patient Safety for Cape Fear Valley Health System from 2008 to 2011 Dr. McIlwain served Cape Fear Valley Medical Center in many capacities before his selection as Merck Fellow at the Institute of Healthcare Improvement from 2007-2008. Dr. McIlwain served for 7 years in the US Army before entering group and solo practice in Fayetteville, NC. Dr. McIlwain received his BA in 1972 from Davidson College and MD from the Medical University of South Carolina in December 1975. Dr. McIlwain completed residency training in Behavioral Medicine and Psychiatry (Board Certified in Psychiatry) at CAMC and received additional training in Neurology at WVU in Morgantown, WV.
Dr. David Munch
has been an IHI faculty member for many years teaching in the Patient Safety Executive
(PSE) program, Leading Quality Improvement, Engaging Managers in Quality
(LQI) program, numerous IHI National Forums and many international IHI patient safety programs. In addition, he has helped numerous health systems over the past 12 years with their Lean quality improvement implementations. During that time, he has been an instructor for the Belmont University Lean Healthcare Certificate program and prior to that, the University of Michigan Lean Certificate program, focusing on leadership and management systems development. He served as the COO, CQO and CMO from 2000 to 2009 at Exempla Lutheran Medical Center. He has an extensive background in health system operations and clinical practice and currently sits on The Quality Committee of the Board for The Children's Hospital of Colorado.
Jessica Behrhorst, MPH, CPPS, CPQH, CPHRM
, Senior Director, Safety Portfolio, Institute for Healthcare Improvement (IHI), works in the areas of patient safety and workforce safety. Prior to joining IHI, she served as the Assistant Vice President of Quality & Patient Safety at Ochsner Health System where she oversaw various projects involving patient safety, performance improvement, regulatory readiness, ambulatory nursing, and quality outcomes. In her time there she also led the system-wide implementation of Root Cause Analysis and Action (RCA2). She has presented her work on (RCA2) and Improving the Culture of Safety at various regional and national meetings. She has also worked on research projects involving reduction in Sepsis mortality and access to healthcare for underserved populations. Jessica received her Bachelor’s Degree from Tulane University and her Master of Public Health Degree from the Louisiana State University School of Public Health. She is a Certified Professional in Patient Safety (CPPS), a Certified Professional in Healthcare Quality (CPHQ) and a Certified Professional in Healthcare Risk Management (CPHRM).
Dr. Ronald Wyatt,
Vice President and Patient Safety Officer, joined MCIC Vermont in 2020 as Vice President and Patient Safety Officer. He is nationally recognized in the United States as an expert in patient safety, and several times has been named by Becker's as one of the "Top 50 Patient Safety Experts" in the US. Ron currently serves as co-chair of the Institute of Healthcare Improvement (IHI) Equity Advisory Group. He presents nationally and internationally on leadership, safety culture, safety event analysis, human factors in health care, patient experience, and health equity. He is also a member of the ACGME Clinical Learning Environment Review (CLER) committee and serves on several boards, including the IHI Certified Professional in Patient Safety and the Society to Prevent Diagnostic Error. He is a credentialed course instructor in the School of Health Professions at the University of Alabama Birmingham. Ron was the first Patient Safety Officer at the Joint Commission. In 2010, Ron was appointed Director of the Patient Safety Analysis Center in the U.S. Department of Defense (DoD), now the Defense Health Agency. Most recently, he was Chief Quality and Patient Safety Officer at Cook County Health. Ron is a graduate of the University of Alabama Birmingham School of Medicine and holds an executive master's degree in health administration from the University of Alabama Birmingham. He was a 2009-2010 Merck Fellow at IHI.
Richard D. Guthrie, Jr., M.D., C.P.E. is the System Chief Quality Officer. As the Chief Quality Officer, Guthrie oversees the development and implementation of strategies and programs aimed at improving patient safety and quality for the health system. Dr. Guthrie previously served as the Regional Medical Director – New Orleans from 1999-2014. As Medical Director, Guthrie oversaw the physician group and was responsible for physician recruitment, clinical program development and professional affairs. Dr. Guthrie earned his Bachelor of Science degree from the University of New Orleans, summa cum laude, and graduated from Louisiana State University Medical School, Alpha Omega Alpha, in 1986. Dr. Guthrie received his internal medicine training, including residency and chief residency, at Alton Ochsner Medical Foundation.