The 2023 IHI Patient Safety Executive Program, beginning August 30, is presented in a blended learning format across six sessions. Session 3 is a three-day in-person session offered in Boston, Massachusetts.

Fall 2023 Agenda​

Download the Fall Agenda At-a-Glance

Date(s)Format TimeSession & Topic
Wednesday, Aug 30
Live Virtual
10:00 AM – 12:00 PM 

Session 1

Getting Started

Wednesday, September 6


Live Virtual9:00 AM – 3:00 PM

Session 2

Introduction to the Framework for Safe, Reliable, and Effective Care

Building a Culture of Improvement

​Friday, September 8
​Live Virtual
​10:00 AM – 11:00 AM ET
​Optional Office Hours

Monday, September 11

Tuesday, September 12

Wednesday, September 13


In Person, Boston, MA
8:30 AM – 4:30 PM

8:30 AM – 4:30 PM

8:30 AM – 3:15 PM

Session 3

Systematic Improvement

Using Small Tests of Change

Reliable Design & Maximally Adoptable Improvement

Using Measurement to Improve Safety and Reliability

Investigating an Event - Introduction to RCA2

Integrating Improvement and Human Factors

Getting Support from Those Who Can Influence Your Work

Collaborative Negotiation

Sustainability and Spread

Monday, September 18

Live Virtual9:00 AM – 3:00 PM ET

Session 4

Workforce Safety Journey

Advancing Health Equity 

Wednesday, September 20

Live Virtual
9:00 AM – 3:00 PM ET

Session 5

Your Work to Drive Patient Safety

Leadership Behaviors: Improving Standard Work for Leaders

Leadership Behaviors: Improving Team Culture

Measuring Culture 

​Friday, September 22

​Live Virtual
​10:00 AM – 11:00 AM ET
​Optional Office Hours
Wednesday, September 27
Live Virtual10:00 AM – 12:00 PM ET
Required Action Planning Support
Wednesday, October 4
Live Virtual10:00 AM – 12:00 PM ET
Required Action Planning Support
Friday, October 13
Live Virtual 9:00 AM – 4:00 PM ET

Session 6

Senior Leader Day

Partnering with Patients

Professionalism: Key Driver of Safety and Healthcare Provider Wellbeing

Leadership Panel: What Are We Learning on Our Journey?

Putting It All Together Using the Safety Framework


​Topics Covered
This program will cover topics critical to successful patient safety programs, including:
  • The Cost/Quality Connection: Strengthening and ensuring the link between cost and quality
  • Resilience: Enduring and managing the unexpected
  • Diagnostic Tools: Using tested tools to understand harm and mortality
  • Reliability Science: Using proven principles that pick up where vigilance leaves off
  • Human Factors: Creating systems that compensate for the limits of human ability
  • Building a Just Culture: Moving away from blame and shame, to building a "just culture" 
  • Interpersonal Communication and Teamwork: Developing a framework for working together and supporting each other in care delivery across the health care continuum
  • Influencing Others: Understanding and shaping stakeholder perspectives
  • Improvement: Using tested safety improvement techniques
  • Safety Measures: Knowing what to measure, and how to measure it
  • Critical Analysis: Using investigative tools such as root cause analysis and proven observational techniques
  • Patient Engagement in Safety: Improving the way we listen to patient concerns
  • Spread: Understanding and engaging key stakeholders in the process of spreading successful improvements across your organization
  • Technology: Understanding the promises, pitfalls, and realities of technology 
  • Leadership: Taking it from the top — connecting the CEO with the safety agenda (during the last two days of the program each participant will be joined by his or her CEO)
  • Positioning Patient Safety Within the Organization: Integrating patient safety into the organizational structure and daily life
  • Strategy and Implementation: Creating a comprehensive safety program and implementation plan