Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.

Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.​

Lead Faculty

Jonathan Ripp.pngJonathan Ripp, MD, MPH, is Professor of Medicine, Medical Education and Geriatrics and Palliative Medicine, Dean for Well-Being and Resilience and Chief Wellness Officer at the Icahn School of Medicine at Mount Sinai (ISMMS). He received both his undergraduate and medical degrees from Yale University and completed internship and residency in Internal Medicine at the Mount Sinai Hospital in New York City. In the role of Chief Wellness Officer, Dr. Ripp oversees efforts to assess and provide direction for system- and individual-level interventions designed to improve well-being for all students, residents, fellows, faculty, and other health professionals in the Mount Sinai Health System. He is the former Associate Dean of GME for Trainee Well-Being within the ISMMS Office of Graduate Medical Education, in which capacity he served to help spread well-being initiatives across the training programs of the Mount Sinai Health System. In the Department of Medicine, Dr. Ripp practices as a clinician in the Mount Sinai Visiting Doctors home-based primary care program, where he maintains an active patient panel. In addition, Dr. Ripp is the Co-founder and Co-Director of CHARM, the Collaborative for Healing and Renewal in Medicine, an international group of medical educators, academic medical center and well-being leaders, experts in burnout research and interventions, and learners all working to promote healthcare professional and learner well-being. CHARM maintains several leadership networks, including the CHARM Chief Wellness Officer Network and the CHARM GME Well-Being Leaders Network, and also actively develops important content to advance the literature and field of clinician well-being. Recognized for his leadership in this area, Dr. Ripp has been invited to participate in the Accreditation Council on Graduate Medical Education Symposia on Physician Well-Being, join the American College of Physician's Promoting Physician Wellness Task Force, and participate in the National Academy of Medicine’s Action Collaborative on Clinician Well-being and Resilience. He also chairs the Greater New York Hospital Association’s Clinician Well-Being Advisory Group. Dr. Ripp’s primary research interest is in physician burnout and well-being, for which he has received grant support and has published and lectured widely. His multicenter studies have served to better elucidate the causes and consequences of physician burnout and have explored interventions designed to promote clinician well-being.

EMAIL: jonathan.ripp@mountsinai.org 

Cynda Hylton Rushton.pngCynda Hylton Rushton, PhD, RN, FAAN, is the Anne and George L. Bunting Professor of Clinical Ethics at the Johns Hopkins Berman Institute of Bioethics and the School of Nursing, and co-chairs the Johns Hopkins Hospital’s Ethics Committee and Consultation Service. In 2016, she co-led a national collaborative, “State of the Science Initiative: Transforming Moral Distress into Moral Resilience in Nursing,” and co-chaired the American Nurses Association professional issues panel that created A Call to Action: Exploring Moral Resilience Toward a Culture of Ethical Practice. She was a member of the National Academies of Medicine, Science and Engineering Committee that produced the report Taking Action Against Clinician Burnout: A Systems Approach to Professional Well-being. She is a member of the American Nurses Association Center for Ethics & Human Rights Ethics Advisory Board and American Nurses Foundation Well-Being Initiative Advisory Board. She is the editor and author of Moral Resilience: Transforming Moral Suffering in Healthcare. Dr. Rushton is a Hastings Center Fellow and Chair of the Hastings Center Fellows Council and a Fellow of the American Academy of Nursing.

EMAIL: crushto1@jhu.edu 

Program Team

Lauren Downing.png Lauren Downing, is a Senior Project Manager at the Institute for Healthcare Improvement. Lauren joined the organization after completing her 6-month internship through Northeastern University in 2009. She has served on various teams and programs during her time at IHI and currently manages the Hospital Flow Professional Development Program and the Leadership for Workforce Well-being Program. She also works on the IHI Forum and Congress planning teams. She received her BA from Northeastern University and currently resides north of Boston with her husband, daughter, son, and miniature schnauzer.

EMAIL: ldowning@ihi.org  

Jessica Perlo.png Jessica Perlo, MPH, leads IHI’s workforce well-being portfolio, which aims to reverse the worrying trend of burnout in health care and support leaders at all levels in creating a positive work environment that fosters equity, camaraderie, meaning, choice, and a shared commitment to deliver high-quality care. Jessica teaches and coaches around the globe, building individual and organizational capability for improvement and well-being, and has authored several publications on these topics. She is a member of the National Academy of Medicine Action Collaborative on Clinician Wellbeing and Resilience, trained in community organizing from the Harvard Kennedy School of Government, and is an IHI-certified Improvement Advisor.

EMAIL: jperlo@ihi.org 

Eddie Turner.png Eddie Turner, serves as a Senior Director at the Institute for Healthcare Improvement, focused on transforming community health and equity. Recently, as Senior Strategy Lead at Community Solutions, he led coaching and improvement programs that empowered 14 U.S. cities and counties to measurably end homelessness for key populations. This groundbreaking work garnered the MacArthur Foundation’s 100&Change award and a $100 million grant and was profiled in the New York Times, Wall Street Journal, Fast Company, and the documentary The Way Home. Eddie previously worked at Habitat for Humanity International on global volunteer strategy and led a major increase of resources to housing solutions in low- and middle-income countries. Eddie holds a master’s degree from Yale University, where he studied social ethics and change movements and learned that there is a Cornel West quote for every occasion. 

EMAIL: eturner@ihi.org 

Expert Faculty

Eileen Barrett.png Eileen Barrett, MD, MPH, SFHM, MACP, is an internal medicine hospitalist, Faculty at the IHI, and Chair-Elect of the American College of Physicians Board of Regents. She earned her MPH from the University of North Carolina at Chapel Hill and her MD at Georgetown University, completed internal medicine residency at Oregon Health Sciences University Hospital. Dr. Barrett’s research and scholarly work are in the areas of clinician wellbeing, gender equity, health equity, and substance use disorders. Dr Barrett received a 2019 Exceptional Mentor Award from the American Medical Women’s Association, is an elected member of the Gold Humanism Honor Society, and received a 2021 Award of Excellence in Humanitarian Services from the Society of Hospital Medicine.  

EMAIL: barrett.eileen@gmail.com 

Carol Bernstein.png

Carol A. Bernstein, MD, is Professor and Vice Chair for Faculty Development and Wellbeing, Departments of Psychiatry and Behavioral Science and Obstetrics and Gynecology and Women’s Health at the Montefiore Medical Center /Albert Einstein College of Medicine. She is also a Senior Scholar in the Department of Education and Organizational Development for the Accreditation Council for Graduate Medical Education (ACGME). She was previously Vice Chair for Education and Director of Residency Training in Psychiatry at NYU.  From 2001-2011,  Dr. Bernstein also served as the Associate Dean for Graduate Medical Education and the Designated Institutional Official for ACGME accredited training programs at NYU. Dr. Bernstein is a Past-President of the American Psychiatric Association and served the Association as Vice-President, Treasurer and Trustee-at-Large and as the chair of multiple committees.  She has served as a spokesperson for the American Psychiatric Association on many occasions and received the 1997 exemplary psychiatrist award from the National Alliance for the Mentally Ill (NAMI).  She is the recipient of the APA/NIMH Vestermark Award in Psychiatric Education and the APA Alexandra Symonds Award for contributions to the advancement of women in leadership and in women’s health.  In 2018, Dr. Bernstein received a special Presidential commendation from the APA for her work in educating the public about mental illness through her role on Sirius/XM Doctor Radio.  In 2019, she received the John Gienapp Award for notable contributions to Graduate Medical Education from the ACGME and the Distinguished Service Award from the American College of Psychiatrists. Dr. Bernstein completed medical school at the Columbia University College of Physicians and Surgeons.  Following an internship in internal medicine at St. Luke's/Roosevelt Medical Center in New York, she completed her psychiatric residency training at Columbia University and the New York State Psychiatric Institute.  Dr. Bernstein is active in many national psychiatric associations in addition to the APA - these include the American College of Psychiatrists where she is currently the Treasurer of the Board of Regents, the Group for the Advancement of Psychiatry and the American Board of Psychiatry and Neurology, among others.  In 2003, Dr. Bernstein was selected as a Fellow in ELAM (Executive Leadership in Academic Medicine) a national program, designed to promote leadership for women in medicine.  In 2005, Dr. Bernstein completed the Physician Leadership Development Program at NYU as well as the Graduate Medical Education Leadership Program of the ACGME.   From 2010-2016, Dr. Bernstein served on the Board of Directors of the ACGME where she co-chaired the ACGME Task Force on Physician Well Being. She is also a member of the Action Collaborative on Clinician Wellbeing and Resilience of the National Academy of Medicine.  Dr. Bernstein has written numerous articles and chapters on psychiatric education and has served as a peer reviewer for both the American Journal of Psychiatry and Academic Psychiatry.   She has served on the editorial boards of Academic Psychiatry, the Journal of Psychiatric Services and Focus,  has presented at more than 80 conferences and meetings and has been the recipient of a number of visiting professorships. For more than ten years, Dr. Bernstein hosted a weekly call-in show for consumers on Sirius Radio’s Doctor Radio Channel sponsored by the  NYU Langonen Medical Center.

EMAIL: cabernstei@montefiore.org 

Katie Boston-Leary.pngKatie Boston-Leary, PhD, MBA, MHA, RN, NEA-BC, is the Director of Nursing Programs at the American Nurses Association overseeing the Nursing Practice and Work Environment Division and Healthy Nurse Healthy Nation. She is also the Co-Lead for Project Firstline, a multi-million-dollar grant collaborative with the CDC for training on Infection Prevention and Control. Katie is also the co-chair for the DEI committee for the Healthcare Leaders Network Delaware Valley, an ACHE affiliate. She helped redesign the Nurse Leadership Institute at the University of Maryland with an embedded coaching program. Katie is an Adjunct Professor at the University of Maryland School of Nursing and the School of Nursing at Case Western Reserve University. She is a board member on St. Johns University Health Programs and an editorial advisory board member with Web/MD Medscape and ACHE. Katie serves as staff on the National Commission to Address Racism in Nursing and is also part of the National Academy of Science and Medicine’s National Plan to Address Clinician Well-Being supported by the U.S. Surgeon General, Dr. Vivek Murthy. Katie also leads as an ANA representative with 4 partner organizations to organize a National Nurse Staffing Think Tank and Task Force, which published short term actionable recommendations to address the nurse staffing crisis. She was identified August 2019 Health Leaders Journal as “One of Five Chief Nursing Officers Changing Healthcare”. Her most recent research was a qualitative study on nurses’ perceptions of power dynamics in the hospital setting. She is a well-known speaker nationally and internationally with many publications and podcast guest invitations. She completed her PhD at Walden University in Health Services, obtained a dual degree MBA and MHA from the University of Maryland Global Campus and her bachelor’s degree in nursing from Bowie State University in Maryland.  She is a board-certified Nurse Executive and obtained a nurse executive leadership certificate from Wharton School of Business at the University of Pennsylvania. She has been interviewed for stories in numerous print, online and televised media outlets namely CNBC, NY Times, Cheddar TV, HR Maximizer, Axios, Beckers and Bloomberg News. She has written and co-authored numerous articles on staffing, diversity and leadership and was recently featured on NBC’s Today Show to discuss the nurse staffing crisis that is impacting health care delivery.

EMAIL: katie.boston-leary@ana.org 

Elizabeth Harry.png Elizabeth Harry, MD, is the Senior Medical Director of Well-being for UCHealth, Assistant Dean of Faculty Well-being for the University of Colorado School of Medicine, and Associate Professor of Medicine at the University of Colorado Hospital School of Medicine in the Division of General Internal Medicine. She has practiced internal medicine for 10 years, both inpatient and outpatient. In addition to the University of Colorado, Dr. Harry practiced at Brigham and Women’s Hospital for four years where she was the Assistant Medical Director: Director of Faculty Development and Well-being for the Brigham and Women’s Physicians Organization as well as the faculty liaison for graduate medical education well-being for Partners Healthcare GME programs. Personally, she has three children ages five, eight, and ten and her husband is a clinical pathologist at the University of Colorado Hospital. 

EMAIL: Elizabeth.Harry@uchealth.org 

Kate Hilton.pngKate Hilton, JD, MTS, is Faculty and Lead Coach of the IHI Wellbeing & Joy in Work Results-Oriented Learning Network, supporting health care organizations to boost joy in work, increase staff engagement and productivity, and improve overall quality of care and experience for staff and patients. She is also Lead Faculty in an IHI collaboration to improve staff wellbeing and leadership with Newcastle upon Tyne Hospitals NHS Foundation Trust in England and Faculty and Coach of Safer Care Victoria’s joy in work learning network in Australia. She co-authored IHI’s Conversation & Action Guide to Support Staff Wellbeing & Joy in Work During and After the COVID-19 Pandemic.

Email: kate.b.hilton@gmail.com 

Kedar Mate.png Kedar Mate, MD, is President and Chief Executive Officer at the Institute for Healthcare Improvement (IHI), President of the IHI Lucian Leape Institute, and a member of the faculty at Weill Cornell Medical College. His scholarly work has focused on health system design, health care quality, strategies for achieving large-scale change, and approaches to improving value. Previously Dr. Mate worked at Partners In Health, the World Health Organization, Brigham and Women’s Hospital, and served as IHI’s Chief Innovation and Education Officer. He has published numerous peer-reviewed articles, book chapters, and white papers and has received multiple honors, including serving as a Soros Fellow, Fulbright Specialist, Zetema Panelist, and an Aspen Institute Health Innovators Fellow. Dr. Mate graduated from Brown University with a degree in American History and from Harvard Medical School with a medical degree. 

You can follow him on Twitter at @KedarMate

Jesse McCall.png Jesse McCall, MBA, is the Senior Director and Improvement Advisor for the Institute for Healthcare Improvement (IHI). He coaches individuals and organizations through the process of improvement which includes the data-driven identification of strategic improvement priorities, development of operational systems to support improvement, and the building of practical improvement capability necessary for staff to get results that matter. McCall also has extensive experience in coaching organizations to engage clinical staff to reduce burnout and foster joy in work. McCall joined IHI in 2007 and over his tenure has designed, executed, and evaluated programs and projects around the world. McCall is also a Teaching Fellow at The Harvard T.H. Chan School of Public Health. McCall has expertise in practical application of the science of improvement, staff engagement and wellness, program and product development, marketing and communications, customer relationship management, and large-scale initiative operations. He received his undergraduate degree in Business Administration from Northeastern University in Boston and MBA from the UMASS Amherst Isenberg School of Management.

EMAIL: jmccall@ihi.org 

Patricia A. McGaffigan.png Patricia A. McGaffigan, RN, MS, CPPS, Vice President, Institute for Healthcare Improvement (IHI), is IHI’s senior sponsor for the National Steering Committee for Patient Safety and President, Certification Board for Professionals in Patient Safety. She is the former Chief Operating Officer and Senior Vice President of Safety Programs at the National Patient Safety Foundation. Ms. McGaffigan is a Certified Professional in Patient Safety (CPPS), a graduate of the AHA-NPSF Patient Safety Leadership Fellowship Program, and a member of the Joint Commission National Patient Safety Committee, the Joint Commission Journal on Quality and Patient Safety Editorial Advisory Board, and the Advisory Committee of the Coalition to Improve Diagnosis. She serves as a Board Member of the Massachusetts Coalition for the Prevention of Medical Errors and on Planetree’s Person-Centered Certification Committee. Ms. McGaffigan represents IHI on numerous committees, taskforces, and professional panels and is a frequent speaker at national and regional conferences. A recipient of the Lifetime Member Award from the American Association of Critical Care Nurses, she received her BS in Nursing from Boston College and her MS in Nursing from Boston University. 

EMAIL: pmcgaffigan@ihi.org 

Ann-Gel S. Palermo.png Ann-Gel S. Palermo, DrPH, MPH, is the Senior Associate Dean for Diversity, Equity, and Inclusion for the Icahn School of Medicine at Mount Sinai (ISMMS) and the Chief Diversity, Equity, and Inclusion Officer in Education and Research of the Mount Sinai Health System’s Office for Diversity and Inclusion. Dr. Palermo is also the co-director of the ISMMS Center for Antiracism in Practice. Dr. Palermo’s provides leadership and strategic vision and guidance in the integration of diversity, equity, and inclusion principles into the structures, policies, and practices of the education and research environments. Dr. Palermo spearheads and works in partnership with senior leaders to develop and implement initiatives with effective accountability and assessment mechanisms to foster a holistic, equitable, and thriving environment for Mount Sinai faculty, staff, students, and trainees.

EMAIL: ann-gel.palermo@mssm.edu 

Sharon H. Pappas.png Sharon H. Pappas, RN, PhD, NEA-BC, FAAN, is the Chief Nurse Executive for Emory Healthcare. She is a member of Emory Healthcare and the Woodruff Health Science Center’s senior leadership teams and is responsible for nursing practice across Emory’s hospitals, ambulatory care, and post-acute agencies. With five Emory Healthcare operating units designated as Magnet®, she works to establish this same nursing excellence as a distinctive competency throughout Emory Healthcare. Dr. Pappas has focused her scholarship on the role nurses and the nursing environment play in patient safety and hospital costs. She is a faculty member for the Nell Hodgson Woodruff School of Nursing. Sharon is a member of the American Organization for Nursing Leadership where she served as a Board member and currently represents AONL on the Commission on Magnet® for the American Nurses Credentialing Center. She currently chairs the COM. Sharon is a Fellow in the American Academy of Nursing where she is past chair of the Expert Panel on Building Health System Excellence. Dr. Pappas served on the National Academy of Science, Engineering, & Medicine Committee on Systems Approaches to Improve Patient Care by Supporting Clinician Well-being. Sharon is married to Greg Pappas and has two daughters, Kristen and Ruth. 

EMAIL: sharon.pappas@emory.edu 

Jeffrey Salvon-Harman.pngJeffrey Salvon-Harman, MD, CPE, CPPS, Vice President, Safety, Institute for Healthcare Improvement (IHI), is a Certified Physician Executive, Certified Professional in Patient Safety and IHI Fellow who is resolute about creating Safety and Belonging for patients and the healthcare workforce. He provides strategic leadership in Safety with deep operational expertise implementing change initiatives and applying quality improvement methods. He is a recognized subject matter expert in high reliability, patient and workforce safety, Human Factors application to Root Cause Analysis, and system level management of quality and safety. Previously, Dr. Salvon-Harman was the Chief Patient Safety Officer/VP, Quality Institute and Medical Director of Infection Prevention and Control for Presbyterian Healthcare Services in New Mexico. He is retired from the US Public Health Service where he dedicated 20 years to the Indian Health Service and the US Coast Guard in roles ranging from clinical service delivery to management and leadership. Dr. Salvon-Harman completed his residency in Family Medicine at Carilion Health System in Roanoke, VA after graduating from Tufts University School of Medicine in Boston, MA.

EMAIL: jsalvonharman@ihi.org 

Amar Shah.pngAmar Shah, MD, is Consultant forensic psychiatrist & Chief Quality Officer at East London NHS Foundation Trust (ELFT). He leads at executive and Board level at ELFT on quality, performance, strategy, planning and business intelligence. Amar has led the approach to quality at ELFT for the past 10 years, and has embedded a large-scale quality improvement infrastructure and quality management system, with demonstrable results across key areas of organisational performance. He is the national improvement lead for mental health at the Royal College of Psychiatrists, leading a number of large-scale improvement collaboratives on the topics of suicide prevention, restrictive practice, sexual safety and joy in work. Amar is also chair of the quality improvement faculty at the Royal College of Psychiatrists. Amar is an improvement advisor and faculty member for the Institute for Healthcare Improvement, teaching and guiding improvers and healthcare systems across the world. He is honorary visiting professor at City University (London) and the University of Leicester. Amar has completed an executive MBA in healthcare management, a masters in mental health law and a postgraduate certificate in medical education. Amar is a regular national and international keynote speaker at healthcare improvement conferences and has published more than 40 peer-review articles in the field of quality management.

EMAIL: amarshah@nhs.net

Colin West.pngColin West, MD, Ph.D., originally from Seattle, Dr. West received his M.D. and Ph.D. in Biostatistics from the University of Iowa in 1999. He completed residency and chief residency in internal medicine at Mayo Clinic, and joined the faculty in General Internal Medicine in 2004. He is currently Professor of Medicine, Medical Education, and Biostatistics at Mayo. He is Director of the Mayo Clinic Program on Physician Well-Being and was named the first Medical Director of Employee Well-Being for Mayo Clinic in 2022. Dr. West's research has focused on medical education and physician well-being, and has been widely published in prominent journals including Lancet, JAMA, Annals of Internal Medicine, and JAMA Internal Medicine.

EMAIL: West.Colin@mayo.edu