Lloyd P. Provost, Statistician and Senior Improvement Advisor at Associates in Process Improvement, helps individuals and organizations learn the science of improvement in order to improve their processes and systems. Mr. Provost's experience is in applications of statistical process control and in designing research and quality improvement studies. Lloyd is an IHI Senior Fellow, serves on the IHI faculty for the Improvement Advisor Development Program, provides improvement advisor support for IHI's developing countries programs, and provides support for the QI curriculum for the IHI Open School. Mr. Provost co-authored the books Quality Improvement Through Planned Experimentation, The Improvement Guide, and The Health Care Data Guide.
Jane Taylor, EdD, Improvement Advisor, Institute for Healthcare Improvement, is a health care research practitioner with over 20 years of health care experience. Her leadership roles also include working as a hospital CEO in rural areas and a compliance officer for physician practices. Dr. Taylor was awarded a doctoral degree in adult learning from Columbia University, with a particular interest in transformative learning and learning design.
Rebecca Steinfield, MA, has been with IHI since 1996. She currently serves as Director of IHI’s Improvement Advisor Professional Development Program, teaches IHI courses on improvement methods, mentors “improvers-in-training,” and is part of IHI’s Improvement Science and Methods Focus Area. Her past IHI work includes serving as an Improvement Advisor on IHI’s programming for reducing unnecessary rehospitalizations and primary care transformation in academic settings. She is also mother to two young adults; Jacob, 20, and Susie, 18. David M. Williams, PhD, is an independent Improvement Advisor and scholar-practitioner of the science of improvement. He advises people and organizations to learn and apply improvement tools and methods to design and redesign processes and whole organizational systems. He works globally in health and health care, education, public safety, and business. A paramedic by background, Dr. Williams practiced in urban EMS systems for many years and is an expert on paramedic care and emergency medical services systems. He serves on the IHI faculty for the Improvement Advisor Development Program. He was formerly an organizational system designer, chief quality officer, and board member.