Disclaimer: Consistent with the IHI’s policy, faculty for this programme are expected to disclose at the beginning of their presentation(s) any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.
Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.
A team of expert Improvement Advisors working with the Institute for Healthcare Improvement have designed this intense programme. This core group of experts will be intimately involved in the overall design, implementation, direct training, and participant coaching. Programme Faculty are subject to change between offerings.
Karen Baldoza, MSW Executive Director, Institute for Healthcare Improvement (IHI), is co-lead of IHI's Improvement Science and Methods portfolio of work and teaches in IHI's programs aimed at building individual and organizational capability for improvement. As a trained Improvement Advisor and Lean Facilitator, she also leads and coaches staff in improvement within IHI. Previously, Ms. Baldoza was the Continuum of Care Portfolio Operations Director overseeing IHI's work that addresses the patient journey in health and chronic disease care outside of acute care settings. She also managed relationships with strategic partners and several large strategic initiatives, such as Pursuing Perfection. Prior to joining IHI in 2000, she worked for the Commonwealth of Massachusetts as an assistant director in the Executive Office of Elder Affairs, and in public health prevention and policy efforts. She received her Master of Social Work degree from Boston College, focusing on community organizing, social policy and planning, and not-for-profit administration.
Robert Lloyd, PhD, Vice President, Institute for Healthcare Improvement (IHI), provides leadership in the areas of performance improvement strategies, building capacity and capability for improvement, statistical process control methods, and development of strategic dashboards. He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad. Before joining IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care (Oakbrook, IL), Director of Quality Measurement for Lutheran General Health System, Senior Director at the Hospital Research and Educational Trust of AHA, and spent ten years with the Hospital Association of Pennsylvania in various leadership roles. He is author of numerous articles, reports, and books.
Dr Amar Shah is Consultant forensic psychiatrist & Chief Quality Officer at East London NHS Foundation Trust (ELFT). He leads at executive and Board level on quality at ELFT, including quality improvement, quality assurance, quality control and quality planning. He is the lead for quality improvement at the Royal College of Psychiatrists, and the national improvement lead for the mental health safety improvement programme in England commissioned by NHS Improvement. He is an improvement advisor and faculty member for the Institute for Healthcare Improvement, teaching and guiding improvers and healthcare systems across the world. Amar has completed an executive MBA in healthcare management, a masters in mental health law and a postgraduate certificate in medical education. Amar is a regular national and international keynote speaker at healthcare improvement conferences and has published over 30 peer-review articles in the field of quality management.
Rebecca Steinfield, MA, Improvement Advisor (IA), Institute for Healthcare Improvement (IHI), currently serves as an IA for a variety of internal and external IHI projects. She has been with IHI since 1996 and teaches IHI courses on improvement methods.