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Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any econ​omic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.

Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.​

Expert Faculty​

Patricia A. Rutherford, RN, MS, Vice President, Institute for Healthcare Improvement (IHI), is responsible for leading innovation work in IHI's clinical office practice redesign, improving access and flow in specialty practices, optimizing care coordination and transitions in care and the Transforming Care at the Bedside initiative. She is also the co-investigator for the STate Action on Avoidable Rehospitalizations (STAAR) initiative. Her skills include knowledge of process improvement, innovation, and idealized design; coaching clinicians, staff, and senior leaders on process improvement; and managing all aspects of large-scale performance improvement initiatives.
Barbara Balik, RN, EdD, Principal, Common Fire Healthcare Consulting, is also Senior Faculty at the Institute of Healthcare Improvement. Her areas of expertise include leadership and adaptive systems for quality and safety, patient- and family-centered care and patient experience, policy and systems development to improve transitions in care, and creating systems that excel in transforming care and services prior to or after an electronic health record implementation. She works with leaders to develop adaptive systems and skills to excel and innovate in complex organizations, and to ensure sustained improvement and innovation in care settings.
Martha Hayward is the Lead for Public and Patient Engagement for IHI. In this consultant role, she is developing a strategic plan to integrate patient- and family-centered principles throughout IHI’s portfolios and programming. Martha has a twenty-year career in fundraising, communications, and business consulting and is currently Interim Executive Director of the Partnership for Healthcare Excellence in Massachusetts. The Partnership is working to bring the public and patient perspective to the table and has developed a framework for public and patient engagement with health care that has been widely accepted in Massachusetts as well as by many national initiatives. Martha also serves as faculty for the HCA/IHI Patient Experience Collaborative. When she was diagnosed with cancer two months after her sister was diagnosed with the same disease, Martha became committed to making the health care system more of a partner with patients rather than an obstacle. She served on the Patient Family Advisory Council of Dana-Farber Cancer Institute and founded the non-profit Women's Health Exchange (WHE) to teach women across the world the importance of early detection of breast cancer.
Kevin Little, PhD, is a statistician specializing in the use of information to study, understand, and improve system performance. His experience in application of statistical methods includes direct work with scientists and engineers in a range of disciplines. He has also coached improvement teams in a range of industries. Dr. Little served as Improvement Advisor to the National Health Disparities Collaboratives from 2001 to 2006, and to IHI's Hospital Portfolio of projects from 2010 to 2012. Recently, he worked on the measurement strategy for the Healthier Hospitals Initiative and led a pilot to improve physician communication behaviors.
Kristine K. S. White, RN, BSN, MBA, Principal, Aerate Consulting, and Co-founder, Aefina Partners, LLC, previously served in senior leadership roles at Spectrum Health. Her areas of expertise include leadership and system design for cultures of excellence and innovation, integrating innovation practices and skills into organizations, and readying cultures and organizations to solve problems and identify new tools and processes for the future. She has particular interest in working with leaders to identify strategic opportunities to align and leverage improvement efforts in quality, safety, patient experience, and efficiency. She has worked with physicians to increase effectiveness of physician communication efforts; leaders and teams to drive meaningful improvement in the patient and family experience in organizations of all types; leaders and teams to understand and utilize patient experience data sets; and she has coached senior teams to strategically focus and prioritize efforts that yield value to patients within their systems. She is passionate about integrating patient and family advisors into the design and evaluation of health care and has helped many organizations build the infrastructure and processes to do so. In all efforts, her overriding focus is to connect leaders and health care teams to a clear purpose, with measurable and sustainable impact, and value to patients and their families.