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Put Your Patient Experience Efforts in a Broader Context: Person- and Family-Centered Care

The Institute for Healthcare Improvement (IHI) is eager to usher in a new era of partnerships between clinicians and individuals where the values, needs, and preferences of the individual are honored, the best evidence is applied, and the shared goal is optimal functional health.

To do that, we are inviting all who strive to achieve better patient experiences in their settings to learn the best of the work that IHI has developed in this crucial arena.

Please join us to learn how to enhance your organization’s approach to the people and the families who come under your care.

We will have exemplars in this work attending to share their stories, and we’ll use several case studies to make sure the material can go from concept to practice quickly at your organization. We hope you’ll join us.

On the walls of IHI, you'l find quotes that help us stay focused on the work at hand. The one above is particularly appropriate for patient care leaders who need to marshal the forces of clinicians and staff to improve the patient experince at their organizations.

What You'll Learn

This seminar will teach you how to:
  • Strategically focus on infrastructure, improvements, processes, and skills that make a difference

  • Align your organization’s day-to-day patient and family interaction with the goal of improved HCAHPS scores (or CG-CAHPS scores for clinicians and groups
  • Spread best practices for data interpretation and using measures for learning and improvement — especially how to achieve “data sanity”
  • Create and reliably implement Always Events® — the framework developed by the Picker Institute that is now taught by IHI. An Always Event is act or happening that should always occur when patients interact with health care professionals and the delivery system.
  • Engage physicians, providers, patients, and families to come together and ensure safer and more effective care